Team Leader

About the Role

We are seeking a dedicated Team Leader to oversee and manage both office and field personnel, ensuring seamless daily operations. The role demands leadership in task allocation, employee monitoring, and effective coordination between teams to meet organizational goals.

Key Responsibilities

• Supervise daily activities of office and field staff.
• Distribute work and guarantee timely completion of assigned duties.
• Track employee attendance, leave, and daily reports diligently.
• Ensure all team members update tasks in ClickUp and provide reports as scheduled.
• Follow up on pending assignments and required documentation.
• Liaise with supervisors, field executives, and office staff for efficient workflow.
• Analyze daily work reports and keep performance records up to date.
• Manage accurate entry of data, proposals, and related documents.
• Oversee KYC procedures, billing, proposals, and administrative processes.
• Verify submitted work counts and productivity summaries.
• Maintain discipline and enforce company policies and SOPs.
• Escalate any delays, absenteeism, or performance concerns to management promptly.
• Communicate effectively via phone, WhatsApp, email, and other official channels.
• Keep thorough records of employee performance, task progress, and pending activities.
• Assist management in planning, reporting, and implementing operational improvements.

Required Skills and Qualifications

• Proven leadership and team management capabilities.
• Strong communication skills with excellent follow-up aptitude.
• Proficiency in MS Excel, MS Word, and Google Sheets.
• Basic familiarity with ClickUp or similar task management tools.
• Competency in report preparation and documentation maintenance.
• Good problem-solving and decision-making abilities.
• Effective organizational and time management skills.
• Ability to perform under pressure and adhere to deadlines.
• Graduate degree in any discipline preferred.
• 2 to 5 years of experience in operations, administration, team leadership, or back-office management.

Preferred Experience

• Background in manpower management, facility management, or service sector.
• Capability to manage both field and office operations efficiently.
• Strong coordination and reporting skills with a disciplined, results-driven mindset.