Technical Support Advisor - International Chat Process

About Rivera Manpower Services

Rivera Manpower Services specializes in delivering talent solutions across IT and non-IT sectors, having spent a decade partnering with businesses to enhance recruitment effectiveness by providing highly skilled professionals for specialized roles. Our expert teams leverage deep industry knowledge and a broad talent pool to match skills, roles, and cultures perfectly with the requirements of our prominent clients like Ernst & Young, Amazon, JP Morgan, DELL, Gallagher, and American Express.

Job Overview

We invite driven candidates eager to pursue a career in international technical support chat processes within leading multinational companies. Ideal applicants are confident communicators passionate about delivering excellent customer service in a dynamic, fast-paced setting.

Key Responsibilities

• Handle inbound and outbound international chat and voice interactions professionally.
• Efficiently resolve customer queries, complaints, and technical issues.
• Maintain accurate and detailed records of all customer interactions.
• Adhere strictly to operational procedures, compliance regulations, and quality standards.
• Collaborate with internal teams to escalate and resolve complex issues.
• Achieve performance goals related to service quality, resolution efficiency, and customer satisfaction.

Candidate Requirements

• Any graduate or undergraduate with excellent English communication skills.
• Open to working night shifts and rotating off days.
• Freshers or candidates with up to one year of experience in technical support chat processes are welcome.
• Good typing speed and attentive listening skills.

Benefits and Perks

• Cab facility as per shift and company policies.
• Performance-based incentives.
• Night shift allowances.
• Supportive work environment fostering career advancement.
• Comprehensive training and ongoing support for freshers.

Additional Information

This role offers exposure to US and UK clients requiring night and rotational shifts, presenting opportunities to develop communication, problem-solving, and service delivery expertise within a fast-moving workplace culture. For inquiries, candidates can contact team members via phone or WhatsApp.