Training Content Coordinator

About Team Bahen at SERVPRO

For over 35 years, SERVPRO of Richmond, Chesterfield, Henrico, and Tri-Cities has made a positive impact in our community. Our expansion into Chesapeake, Newport News, and Arlington continues this tradition. This locally owned and run business started from humble beginnings and has grown into one of the East Coast's largest and most reputable disaster restoration companies. Despite our growth, we maintain a close-knit, family atmosphere focused on helping individuals recover from fire and water damage.

Recognized as a Top Workplace in Richmond and Chesapeake, we invest significantly in employee development, offering rewarding experiences that empower employees to make meaningful community contributions. Our benefits and ongoing educational opportunities support career progression within a collaborative environment.

Role Overview: Training Content Coordinator

At Team Bahen, we believe that excellent training forms strong teams. We're seeking a creative, detail-oriented, and organized Content Coordinator to join our expanding Training & Development team. This role involves designing polished documents, presentations, videos, and educational materials that facilitate employee success across multiple SERVPRO franchises.

Working closely with the Training & Development Manager, you will convert ideas, policies, and procedures into visually engaging and accessible learning resources for daily employee use.

Key Responsibilities

• Develop and regularly update training presentations, instructional videos, job aids, guides, and other educational resources.
• Manage and maintain content within the Learning Management System (LMS).
• Revise and create Company policies, procedures, and Standard Operating Procedures (SOPs).
• Keep the Knowledge Management System current and accurate with proper documentation.
• Continuously review and improve training materials to reflect process changes and policy updates.
• Collaborate with department heads and subject matter experts to produce clear, user-friendly content.
• Assist with Training Department reporting, record-keeping, and special projects as needed.
• Organize and maintain a professional library of company training materials.

Desired Qualifications

• High school diploma or GED required.
• Minimum of one year experience in instructional design, marketing, communications, training, or a related area preferred.
• Proficiency in Microsoft 365 suite including Word, Excel, Outlook, and SharePoint.
• Experience in presentation creation, video editing, or digital content software is an asset.
• Background with SharePoint and advanced Excel content creation is advantageous.
• Bilingual Spanish skills are considered a plus.

Preferred Attributes

• Strong passion for creating well-structured, professional, and visually attractive documents.
• Exceptional attention to detail and accuracy.
• Enjoyment in crafting, editing, and refining content.
• Capacity to handle multiple assignments and meet deadlines effectively.
• Comfortable adapting to new software and technology tools.
• Thrives in a cooperative, team-driven atmosphere.
• Committed to delivering high-quality outputs.

Work Details

This is a full-time onsite position based in Midlothian, VA. Working hours are Monday through Friday from 7:30 AM to 4:30 PM.

Compensation and Benefits

• Hourly pay range between $22.00 and $24.00.
• Health, dental, and vision insurance coverage.
• Paid time off.
• 401(k) plan with matching contributions.
• Opportunities for ongoing training and career development.

Additional Information

Employees are employed and managed by independently owned SERVPRO Franchises, not directly by the franchisor company. All legal documentation and policies may vary and are subject to the franchise's legal counsel review.

Become part of a dedicated team committed to making a difference while advancing your career in training and development. Join us and contribute to making fire and water damage "Like it never even happened."