Workplace Agent

Role overview

The Workplace Agent serves as the first point of contact in the office, helping deliver a smooth and professional workplace experience. The role combines reception, concierge-style support, meeting room coordination, mail handling, access control, and general office services to ensure employees, clients, and visitors feel welcomed and supported.

Key responsibilities

• Welcome employees and visitors courteously and assist them with day-to-day needs.
• Handle front-desk tasks, including access passes, lockers, and general workplace enquiries.
• Support booking of meeting rooms, set up events, and troubleshoot basic AV issues.
• Respond promptly to helpdesk requests and work with other workplace teams when required.
• Manage incoming and outgoing mail, courier activity, and routine office supplies.
• Assist with site checks, floor inspections, and escalation of service issues when needed.
• Help maintain adherence to workplace, safety, and security procedures.

Candidate profile

The ideal candidate has at least 2 years of experience in a customer-facing or reception-focused position. You should be a confident communicator who enjoys service-based work, stays organised under pressure, and can manage multiple priorities effectively. Intermediate Microsoft Office ability is required, along with a proactive, friendly, and practical approach to problem-solving. Strong attention to detail and a polished professional manner are important. Completion of Year 12 is expected, and extra education in hospitality or administration is considered an advantage.

Why this opportunity stands out

You will be joining a growing global company with strong opportunities for career development and internal progression. The organisation supports a flexible, technology-enabled way of working and encourages continuous learning. It also places a strong emphasis on diversity, inclusion, work-life balance, and a comprehensive employee benefits program.

Inclusion and workplace culture

The employer promotes a culture where people feel they belong and actively supports diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity, disability, and veteran status. Aboriginal and Torres Strait Islander candidates and female candidates are encouraged to apply. Safety is treated as a constant priority.