Administration Lead

Opportunity

Primary Health Care Ltd (PHCL) is seeking a capable administration professional to oversee reception and administrative operations across its NorthCare Medical Centres. This is a hands-on leadership role suited to someone who can bring energy, strong values, and a genuine commitment to service quality.

The position is ideal for someone looking to step forward in their management career while helping guide and support a team. As the Administration Lead, you will play a key part in keeping day-to-day operations running smoothly and ensuring the administration function supports both reception and clinic activity effectively.

Key duties

You will provide day-to-day leadership and supervision to the administration team, coordinate office support for reception and clinic workflows, and help maintain efficient systems and processes across the practice.

The role also includes responsibility for people-related functions such as hiring, performance management, and arranging staff training and development.

This is a permanent, full-time, onsite role reporting to the Regional Business Manager.

What the role calls for

• Previous experience in a similar administration or coordination position.
• Strong interpersonal skills, with the ability to communicate clearly and effectively.
• A positive, collaborative team mindset and an enthusiastic approach.
• Excellent organisation, prioritisation, and time management skills, with the ability to work to deadlines.
• A high level of accuracy and attention to detail.
• A commitment to improving processes and outcomes over time.
• Confidence using computer systems and office software; experience with Indici would be an advantage.
• The ability to handle multiple tasks and switch between priorities as needed.
• Understanding of Te Tiriti o Waitangi, Te Ao Māori, and other cultural competencies, along with cultural confidence and a strong focus on reducing inequities.

About the team and organisation

NorthCare Medical Centres are part of Primary Health Care Limited (PHCL). The organisation takes a proactive, patient-focused approach and works with both clinical and non-clinical teams to provide high-quality care.

PHCL places strong importance on equity, especially in improving health and wellbeing outcomes for Māori and Pasifika communities. Its collaborative model is designed to adapt services to the needs of local communities, recognising that healthcare is not one-size-fits-all.

The organisation values patient choice in how primary care is delivered and uses data and connected systems to monitor outcomes and improve continually.

PHCL offers a supportive workplace with strong opportunities for growth and development. The wider network includes more than 250 staff across 9 rural and urban practices in Hamilton, Taranaki, Tokoroa, and Waihi Beach, supporting around 71,000 enrolled patients. PHCL is owned by Ventures, part of Pinnacle Incorporated.

Application process

Applications will be reviewed as they are received, with the aim of progressing to interviews soon after the advert closes, depending on the number of applications. This closing date may change based on applicant volume.

A phone pre-interview screening may be requested. If you need any specific accommodations during the hiring process, you should mention this in your application.

The application deadline is 5pm on Wednesday, 5 August 2026.