Administration Manager

Purpose and Overview

The Administration Manager will be responsible for overseeing personnel, billing processes, and administrative operations to ensure seamless customer service delivery.

Key Duties

• Generate invoices and operate billing software efficiently.
• Process customer orders along with payment transactions.
• Maintain daily records of sales and cash flow reports.
• Collaborate with the finance department to ensure accurate reconciliations.
• Manage employee attendance, leaves, and shift allocations.
• Support recruitment efforts including onboarding and proper documentation.
• Monitor employee discipline and evaluate performance.
• Address and resolve customer questions and service concerns promptly.
• Maintain an up-to-date customer database and order history.
• Liaise with delivery partners and customers to manage order logistics.
• Carry out general administrative duties and maintain office documentation.
• Assist in preparing quotations for corporate gifting and event services.

Required Skills and Qualifications

• Exceptional attention to detail.
• Strong verbal and written communication abilities.
• Familiarity with billing software, point of sale (POS) systems, and Microsoft Excel.
• Effective people management capabilities.
• Previous experience in billing, administration, or retail operations is preferred.