Business Analyst

Company Overview

Blockchain.com is a leading global cryptocurrency company known for its trusted and rapid growth. Since 2011, it has enabled safe cryptocurrency access for millions, boasting over 90 million wallet holders and 40 million verified users, facilitating transactions exceeding $1 trillion.

Role Overview

We seek a Business Analyst to bolster strategic initiatives across products, markets, and customer segments within the Consumer division. This influential position emphasizes analytical insight, business growth, product execution, and operational excellence, collaborating across multiple teams including Product, Engineering, Trading, Risk, Compliance, Marketing, Finance, and Regional stakeholders.

Key Responsibilities

• Guide strategy, planning, and commercial outcomes for vital Consumer business areas.
• Evaluate performance metrics such as user activity, revenue streams, margins, retention rates, transaction volumes, conversion rates, and profit & loss.
• Collaborate with Business Leads and Product Managers to pinpoint product prospects, outline challenges, and help prioritize initiatives.
• Convert business objectives and customer insights into actionable product recommendations backed by data analysis.
• Create dashboards, reports, and analyses to assist teams in assessing performance, resolving issues, and discovering new opportunities.
• Prepare comprehensive business cases assessing market size, customer demand, economics, operational needs, and associated risks for new products, features, or markets.
• Partner with Product and Engineering teams to clarify requirements, balance trade-offs, and aid in launching customer-facing capabilities.
• Coordinate product introductions by engaging with cross-functional teams such as Marketing, CRM, Growth, Compliance, Operations, and Regional groups.
• Work with Trading, Treasury, Risk, Finance, and Compliance teams to analyze pricing strategies, economic factors, risk management, and profitability.
• Monitor competitors, consumer patterns, and market developments to recommend strategies to differentiate and capture market share.
• Establish structured operational routines for performance tracking, experimentation, product launches, and business evaluations.

Required Qualifications and Skills

• Professional experience in business analysis, product analytics, strategy, growth, fintech, cryptocurrency, payments, consulting, or consumer technology sectors.
• Proficient analytical skills with the ability to manipulate data, model business scenarios, and assess unit economics, pricing, conversion, retention, and overall profitability.
• A talent for transforming complex data and business challenges into clear and strategic product proposals.
• Sound product judgment and a strong enthusiasm for developing user-centric products.
• Experience collaborating effectively with Product and Engineering teams to define project requirements, prioritize opportunities, and oversee execution.
• Excellent communication skills for articulating insights clearly to diverse, cross-functional audiences.
• Adaptability to thrive in fast-paced and ambiguous environments.
• Strong ownership, keen attention to detail, and a willingness to bridge strategic analysis with hands-on product execution.
• A keen interest in cryptocurrency, fintech innovations, consumer products, and rapidly growing businesses.

Compensation and Benefits

• Competitive full-time salary commensurate with experience, along with meaningful equity stakes.
• Position based in London with a requirement to work onsite four days per week.
• Allows remote working from anywhere globally up to 20 days annually.
• Access to ClassPass fitness benefits.
• Provision for continuous learning and professional development funding.
• Unlimited vacation policy supporting work-life balance.
• Apple equipment provided for work.
• Opportunity to significantly influence and grow within a dynamic global technology company in an emerging industry.
• Flexible workplace culture fostering productivity and collaboration.

Diversity and Inclusion

Blockchain.com is committed to maintaining an inclusive and diverse work environment free from discrimination and harassment. Employment decisions are strictly made based on qualifications, merits, and organizational needs, encompassing all stages from recruitment to employment management.

Data Privacy Notice

Your personal data will be processed for recruitment purposes and may be shared with designated cloud service partners to facilitate hiring. Data transfer to the United States involves standard contractual safeguards to ensure protection aligned with GDPR. You hold rights to data access, correction, deletion, restriction, and portability, as well as the right to file complaints with relevant supervisory authorities.