Call Center Agent

About Unique Homes Worldwide Properties LLC

Unique Homes Worldwide Properties LLC (يونيك هومز ورلدوايد العقارية ذ.م.م) is a prominent real estate agency located in Abu Dhabi, serving clientele across Abu Dhabi and Dubai. The firm provides a full spectrum of real estate services, including property sales, leasing, marketing, maintenance, fit-out, and facility and property management. The company partners with renowned property developers such as Al Dar, Bloom, Imkan Properties, and Emaar, as well as major banks including ADIB, ADCB, FAB, DIB, and Al Hilal Bank, offering comprehensive real estate and financial service solutions to clients. This environment exposes employees to a wide range of properties and strategic partnerships within the UAE market.

Role Overview

This full-time, on-site position based in Abu Dhabi involves managing inbound and outbound calls as a Call Center Agent. Responsibilities include responding accurately to inquiries related to property listings and company services, supporting clients with sales and leasing questions, and arranging property viewings. The role requires coordination with internal teams, meticulous documentation of all client interactions, and diligent follow-up on leads to maintain excellent customer satisfaction. Furthermore, the agent will help resolve basic service issues, escalate complex cases appropriately, and contribute to delivering a professional and responsive client experience while adhering to company procedures for call management and data recording.

Qualifications

• Experience in customer-facing roles such as customer service or support, preferably within real estate or related service industries.
• Proven ability to uphold customer satisfaction through effective communication, timely follow-up, and problem-solving skills.
• Strong interpersonal skills including active listening, empathy, and professionalism when dealing with diverse clients and colleagues.
• Competency in computer usage including call center platforms, CRM software, email, and basic office applications.
• Excellent command of spoken and written English; proficiency in Arabic is advantageous.
• Capability to work on-site in Abu Dhabi, handle a high volume of calls, and prioritize multiple tasks efficiently in a dynamic environment.
• Experience in call centers or real estate sectors is preferred but not mandatory.
• Minimum educational requirement is a high school diploma or equivalent; additional qualifications in business, communications, or related fields are beneficial.