Customer Service Representative

Overview

Daybreak is dedicated to helping individuals improve their sleep quality and overall health by providing custom-fit sleep apnea dental devices. Their innovative approach allows doctor-directed care to be conducted entirely from home, enhancing accessibility and convenience through virtual consultations and insurance coordination. The company is committed to delivering better sleep outcomes every day.

Role Summary

The Customer Service Representative plays a vital role in supporting patients throughout their sleep apnea treatment journey. This position combines exceptional patient care with business growth responsibilities, contributing directly to improved health outcomes and increased patient engagement.

Key Responsibilities

• Assist patients via phone, email, and SMS, guiding them from onboarding through to treatment optimization.
• Support patients in progressing from device fitting to achieving sustained treatment success.
• Serve as the primary contact for addressing patient inquiries, concerns, and providing ongoing assistance.
• Collect and relay feedback to internal teams to enhance patient experiences.
• Encourage satisfied patients to provide reviews and make referrals, supporting growth initiatives.
• Maintain patient engagement to promote consistent adherence to treatment plans.
• Participate in growth efforts and earn commissions linked to patient outcomes and engagement.

Candidate Profile

• Minimum of two years' experience in customer support, patient care, account management, or similarly client-facing roles, especially within healthcare or direct-to-consumer sectors.
• Excellent communication skills across various channels including phone, email, and text messaging.
• Strong commitment to helping individuals improve their health and experience.
• Proactive problem-solving with a high degree of ownership and accountability.
• Adaptable to a dynamic and fast-moving workplace.
• Emotional intelligence and adept problem-solving capabilities.
• Familiarity with CRM software; Salesforce experience is advantageous.
• Must be able to commute and work onsite in the West Los Angeles office Monday through Friday.

Unique Aspects of This Role

• Work that directly impacts patient health by aiding treatment of sleep apnea.
• Opportunity to blend patient care with contributing to company growth and success.
• Commission opportunities based on patient referrals, reviews, and engagement.
• Participate in shaping enhancements to the patient experience in a high-growth environment.

Compensation and Opportunity

The base salary is $60,000 annually with an equivalent hourly rate. Employees have the potential to increase total compensation through uncapped commission tied to performance and patient engagement milestones.

Equal Opportunity Employer Statement

Daybreak values diversity and inclusivity, committing to creating a workplace where everyone has equal opportunity to thrive. Employment decisions are strictly based on qualifications, merit, and business requirements without discrimination based on any protected characteristics under applicable laws.