V
Customer Support Representative
Vertisystem (A MOURI Tech Company)
Remote · Contracter
Soyez le premier à postuler
- Expérience
- N'importe lequel
- Salaire
- —
- Ouvertures
- 1
- Publié
- il y a 3 heures
- Mode de travail
- Travaillez à domicile
- CV
- Candidature requise
Description de l'emploi
Job Overview
This role involves delivering support to Cocoon's users remotely within the Pacific Time zone. The position operates under a contract expected to last over six months.
Key Responsibilities
- Assist users with inquiries and issues related to the product through email and scheduled phone conversations.
- Manage incoming support interactions within a tiered software support framework, ensuring prompt and empathetic assistance.
- Efficiently handle 30 to 45 email tickets and conduct 5 to 10 customer calls each day.
Requirements and Skills
- Exceptional verbal and written communication capabilities.
- Prior experience in customer support roles, ideally within SaaS environments.
- Proficiency in using Front, Calendly, and Zoom tools.
- Availability to work standard hours between 9:00 AM and 6:00 PM Pacific Time.
- Motivation to learn and adapt in a dynamic and fast-paced work setting.
Work styles they’re looking for
Adaptabilité
Gestion du temps
Communication écrite
Compétences en communication
Communication verbale
Empathie