Customer Support Specialist - Fully Remote

Overview

Mercor is a company that links top creative and technical professionals with prominent AI research laboratories. Operating from San Francisco, the company is backed by notable investors such as Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.

Position Details

Role: Customer Support / Success Professional
Employment Type: Contract
Compensation: $80 to $160 per hour
Location: Fully remote

Key Responsibilities

• Evaluate domain-specific documents for quality, accuracy, and pertinence.
• Offer well-structured feedback aimed at enhancing document standards and service quality.
• Work collaboratively with internal teams to improve customer support and success methods.
• Apply analytical capabilities to support significant evaluation initiatives.
• Manage tasks independently with asynchronous work schedules to meet deadlines.

Required Qualifications

• At least a Bachelor's degree.
• Minimum of 2 years experience in a related professional domain.
• Advanced skills in Microsoft Excel, PowerPoint, and Word.
• Proficient in reviewing and analyzing documents.
• Excellent detail orientation and capability to adhere to structured procedures.

Preferred Experience

• Background in customer support, service delivery, or customer success positions.

Application Process

• Submit your resume.
• Complete an AI-powered interview based on your submitted resume.
• Fill and submit the application form.

Support and Additional Information

• Interview procedures and platform details are available via company resources.
• For assistance, contact the support team at support@mercor.com.
• The recruitment team reviews applications daily; completing all application stages including the AI interview is necessary for consideration.