Director, Commercial Management

About Kendra Scott

Kendra Scott embodies a dynamic and talented team dedicated to delivering stunning products accompanied by memorable customer experiences. The company's foundations are rooted in family values, fashion, and philanthropic efforts. Despite a fast-paced environment, it prioritizes fostering a family-centered workplace while actively contributing to the community. Passion for innovative design and a powerful social media presence help shape a distinctive lifestyle brand spanning retail outlets, wholesale partnerships, and e-commerce operations. Headquartered in Austin, Texas, the company draws inspiration from the city's vibrant culture and spirit to enrich its brand and workplace culture.

Position Summary

The Director of Commercial Management functions within the Planning department, reporting directly to the Vice President of Planning & Allocation. This salaried, exempt role is pivotal in steering data-driven commercial decisions across promotional activities, product launches, loyalty programs, and other strategic business initiatives.

Key Responsibilities

• Lead in crafting and assessing promotional and commercial strategies across various channels, defining clear promotional goals in collaboration with cross-functional teams.
• Analyze the timing, scale, and length of promotional efforts while helping to establish commercial guidelines.
• Develop and present best-case, base-case, and worst-case scenarios to aid critical business decisions, examining impact on revenue, margins, demand, and inventory.
• Communicate risks, opportunities, and sensitivities associated with different commercial scenarios clearly to leadership.
• Serve as a vital liaison between Merchandising, Marketing, Finance, and Planning to ensure cohesive understanding of commercial plans and assumptions.
• Engage early in planning processes to guarantee alignment on major initiatives, proactively addressing risks and dependencies.
• Develop consistent methods for evaluating promotional outcomes, tracking results versus objectives, and providing insights to drive continuous improvement.
• Support a culture of testing and learning by helping teams analyze what succeeded, what did not, and why.
• Identify inventory risks promptly and ensure commercial plans are compatible with inventory availability.

Qualifications

• Bachelor’s degree preferred in Retail Merchandising or Business, or equivalent professional experience.
• 8 to 12 years of retail experience, preferably within a fast-growing organization.
• Proven ability to segment broad initiatives into actionable steps aligned with company goals.
• Data-driven and solution-focused approach to decision-making.
• Experience managing omnichannel allocations across both physical stores and e-commerce platforms.
• Advanced proficiency in Excel and analytical tools to interpret business data and guide results.
• A growth-oriented mindset, demonstrated by leveraging historical insights and promoting innovation and calculated risks.
• Excellent communication skills with experience fostering cross-department collaboration.
• Alignment with Kendra Scott’s core values of Family, Fashion, and Philanthropy.