Dispatch Agent

About Sauce

Sauce is a leading restaurant technology platform designed to help local food businesses expand through a Commission-Free Delivery & Pickup model combined with proprietary delivery optimization technology. Headquartered in New York City and Tel Aviv, Sauce serves the $105 billion US local restaurant market by providing tools that connect restaurants directly with their customers. The team is composed of experienced professionals across technology, sales, marketing, product, and operations dedicated to transforming delivery operations for local establishments and chains.

Role Overview

We are looking for a proactive Remote Dispatch Agent to oversee delayed and failed deliveries, coordinate with delivery partners, and ensure swift resolution of delivery-related issues. The role involves working primarily during peak lunch and dinner shifts, utilizing cloud-based platforms such as delivery portals, internal dashboards, HubSpot, and Slack to provide real-time support and escalate concerns when necessary.

Key Responsibilities

• Monitor and manage delayed and failed deliveries by taking prompt action and maintaining stakeholder communication.
• Collaborate closely with delivery drivers and third-party partners using company portals and dashboards to achieve timely issue resolution.
• Communicate through multiple channels including HubSpot, Slack, email, and phone to keep all parties informed regarding delivery problems.
• Detect systemic delivery challenges and escalate them to relevant teams for long-term fixes.
• Keep detailed records of dispatch tasks, evidence collection, and outcomes for operational improvements.
• Work collaboratively with other teams by sharing insights and recommendations to enhance delivery processes.

Candidate Profile

• Experience in dispatch or logistics coordination, preferably in fast-paced sectors such as food delivery.
• Familiarity with cloud-based tools including delivery company portals, internal dashboards, HubSpot, and Slack.
• Strong problem-solving skills with a proactive approach to mitigating delayed or failed deliveries.
• Excellent communication skills in English, both written and verbal; additional languages advantageous but not required.
• Ability to work remotely, equipped with a dedicated home office and reliable high-speed internet.
• Attention to detail in documenting and analyzing delivery issues to ensure precise follow-ups.

Required Equipment

• Personal computer or laptop with current software updates.
• Reliable high-speed internet connection.
• Keyboard, mouse, functional webcam, and headset with microphone.
• Main 24" monitor; an extra 24" monitor is preferable.

Benefits and Compensation

• Competitive and attractive salary package.
• Flexible working environment.
• 10 paid personal/vacation leave days annually.
• 5 paid sick leave days annually.
• 11 recognized local holidays.
• Quarterly team dinners and social events.
• Opportunity to contribute to innovative changes in the delivery technology industry.
• Company-sponsored insurance including health, dental, vision, and mental health coverage.
• Paid parental leave.
• Responsible paid time off policy.

Diversity and Inclusion

Sauce is an equal opportunity employer committed to affirmative action and welcomes applicants of all backgrounds regardless of race, color, ancestry, religion, gender, sexual orientation, age, disability, veteran status, citizenship, or any other protected classification. The company champions a diverse, inclusive workplace and values employee uniqueness.

Additional Information

Artificial intelligence tools may assist in certain recruitment steps such as resume analysis and application review to support the hiring team; however, final employment decisions are human-driven. For inquiries regarding data processing, contact the employer directly.