Front Office Assistant

Position Overview

Our role extends beyond facilitating seamless guest check-ins and check-outs. We strive to create an unforgettable and distinctive guest experience. As a Guest Experience Expert, you'll take initiative by offering a broad array of services to assist guests throughout their stay, empowered to move freely and fulfill necessary tasks. Whether managing operational needs, handling guest requests, preparing reports, or sharing local highlights, this role makes transactions an integral part of the overall experience.

Key Expectations

Success in any position here requires maintaining a safe working environment, adhering strictly to company policies and procedures, protecting confidentiality and company assets, upholding quality standards, and ensuring a professional appearance and communication style. Guest Experience Experts should expect to be physically active—standing, sitting, or walking for prolonged periods—and capable of performing hands-on activities such as moving, lifting, carrying, pushing, pulling, and placing objects up to 10 pounds without assistance. Performing these duties effectively, along with any other reasonable tasks assigned, is essential to delivering excellence for our guests and business continuously.

Preferred Qualifications

• Education: Completion of high school or equivalent (G.E.D.).
• Work Experience: No prior relevant experience required.
• Supervisory Experience: None required.
• Licenses or Certifications: Not necessary.

Diversity and Inclusion Commitment

We are proud to be an equal opportunity employer committed to welcoming all individuals and providing equitable access to opportunities. Our organization promotes a workplace where diverse backgrounds are honored and celebrated, recognizing this diversity as a core strength. We uphold non-discrimination practices covering disability, veteran status, and all legally protected characteristics.

About Our Brand

The Luxury Collection Hotels & Resorts encompasses more than 120 prestigious properties across 35+ countries, dedicated to offering authentic, memorable experiences. Our legacy began over a century ago in 1906 with the Italian CIGA brand—a collection of Europe's most renowned heritage properties. Our portfolio ranges from legendary palaces and secluded retreats to iconic contemporary classics, each embodying the cultural essence and unique charm of its location. If you have a passion for storytelling, interest in cultural heritage, and a drive to provide personalized, anticipatory service, we encourage you to join us. By becoming part of The Luxury Collection and Marriott International, you will be joining a global community that nurtures your best self and supports your career journey.