Guest Experience Expert

Position Overview

This role goes beyond basic guest check-in and check-out procedures; the focus is on crafting a memorable and distinctive experience for guests throughout their stay. As a Guest Experience Expert, you will proactively deliver a wide array of services, guiding guests seamlessly from arrival to departure. Empowerment allows you to freely navigate the workspace and handle necessary tasks, whether fulfilling operational duties, responding to guest inquiries, completing reports, or promoting local attractions. This role ensures all guest interactions are integrated smoothly into the overall experience.

Job Requirements and Responsibilities

• Maintain a safe and compliant workplace by strictly following company policies and procedures.
• Uphold confidentiality standards and protect company property.
• Consistently deliver high-quality service standards.
• Present a professional appearance and communication style, including adherence to uniform guidelines.
• Be physically active, standing, sitting, or walking for extended periods, and handle objects weighing up to 10 pounds without assistance.
• Perform other reasonable duties as assigned to support guest satisfaction and business operations.

Preferred Qualifications

• High school diploma or GED equivalent.
• No prior related work or supervisory experience required.
• No licenses or certifications necessary.

Company Commitment and Culture

Westin Hotels & Resorts values diversity and inclusion, actively fostering an environment where associates' unique backgrounds and talents are appreciated. The company prohibits discrimination based on disability, veteran status, or any protected category. Westin’s brand mission focuses on promoting guest well-being and empowering associates to practice well-being both during and outside of work hours. Candidates best suited to this role are passionate, active, optimistic, and adventurous individuals ready to contribute to a supportive global team.

Additional Information

• Job Number: 26095055
• Job Category: Rooms & Guest Services Operations
• Work Location: 12 Marina View, Singapore, Singapore, 18961
• Schedule: Full Time
• Position Type: Non-Management
• Remote Work: Not available; position requires onsite presence.