Hostess

About the Role and Location

Join Anantara Mina Al Arab Ras Al Khaimah Resort, part of Anantara Hotels & Resorts, a globally recognized luxury hotel brand inspired by Thai culture and hospitality. Founded in 2001 in Thailand, the brand is renowned for outstanding guest experiences worldwide, including serene locations like pristine beaches, private islands, and bustling cities. Ras Al Khaimah offers a tranquil yet adventurous setting, located just 45 minutes from Dubai, providing unique beach, desert, and mountain environments for both guests and staff.

Key Responsibilities

• Collaborate effectively with team members to ensure prompt and smooth guest services.
• Adhere strictly to hotel policies, guest service standards, operational procedures, and maintain personal discipline and grooming standards.
• Engage warmly with guests at every interaction to create a friendly and welcoming atmosphere.
• Maintain professional telephone etiquette and possess comprehensive knowledge of reservation policies and procedures.
• Be well informed about all restaurant and hotel services to assist guests accurately.
• Welcome and seat guests in the restaurant courteously, setting a welcoming tone for their entire dining experience.
• Ensure the restaurant entrance remains inviting and that all front-of-house areas are properly staffed.
• Verify that each table is clean and fully prepared before seating any guests.
• Solicit guest feedback regarding their dining experience, promptly communicate any issues to outlet managers, and attempt immediate resolution.
• Provide support in food and beverage service as needed.
• Coordinate with cashier staff and cover cashier breaks when required.
• Perform additional duties and special projects as assigned.

Qualifications and Skills

• High-level customer service and interpersonal skills.
• Effective verbal communication abilities.
• A friendly, professional, and welcoming demeanor.
• Positive attitude complemented by excellent grooming and appearance.
• Proficiency in managing reservations and seating plans.
• Familiarity with reservation systems and point-of-sale (POS) software.
• Strong organizational skills and the ability to multitask efficiently.
• Capability to address guest inquiries and resolve minor complaints tactfully.
• Basic telephone etiquette along with administrative competence.
• Ability to maintain composure under pressure during peak service hours.
• Attention to detail in all tasks.