Housekeeping Assistant Manager

About the Role and Company

Located at Souq Waqif Boutique Hotel by Tivoli in Doha, Qatar, this position is part of Minor Hotels, an international hotel owner, operator, and investor with a global portfolio of over 530 properties across more than 50 countries. Their brands include Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow, and TIVOLI.

Job Summary

The Housekeeping Assistant Manager supports the Housekeeping Manager in managing day-to-day operations of the housekeeping department. The role ensures that guest rooms, public spaces, and back-of-house areas meet standards of cleanliness and presentation. This position involves supervising staff, overseeing inventory, maintaining service quality, and promoting a safe, efficient workplace.

Key Responsibilities

• Assist in the planning, organizing, and coordination of daily housekeeping tasks.
• Oversee and motivate housekeeping personnel including room attendants, public area attendants, and linen room staff.
• Perform daily inspections of guest rooms, public areas, and employee work zones for cleanliness and maintenance standards.
• Ensure adherence to housekeeping policies and procedures to uphold service quality.
• Manage inventory control and procurement of cleaning supplies, linens, and guest amenities.
• Assist in scheduling staff shifts, managing attendance, and contributing to performance evaluations.
• Conduct onboarding and ongoing training for housekeeping team members.
• Address guest complaints and special requests promptly and courteously.
• Ensure compliance with health, safety, and sanitation standards.
• Work collaboratively with other departments such as Front Office and Maintenance to deliver seamless guest experiences.

Required Qualifications and Skills

• High school diploma or its equivalent.
• Minimum of 2 years experience in housekeeping operations, including at least 1 year in a supervisory or assistant manager capacity.
• Strong leadership capabilities and excellent interpersonal skills.
• Effective organizational and time management skills.
• Familiarity with housekeeping systems and hotel property management software such as Opera and HotSOS is advantageous.
• Ability to manage multiple tasks simultaneously and perform well under pressure.