IT Helpdesk Support Specialist

About Halo Industries

Halo Industries has developed an innovative laser-based technology that replaces outdated semiconductor slicing methods, significantly reducing material waste and cost while improving performance. This advancement supports manufacturing in rapidly growing sectors like automotive, telecommunications, grid infrastructure, and power electronics. Established in 2014 as a spin-off from Stanford University, Halo secured substantial venture capital funding in 2020 after successfully proving its precision slicing technology. The company is currently scaling its operations at a pilot manufacturing site in Santa Clara, California, aiming to enhance equipment reliability and cost-efficiency in preparation for full-scale production. Halo is well-funded and actively collaborating with strategic customers, positioning itself for swift expansion in operations, revenue, and valuation.

Role Overview

Halo is searching for a proactive and meticulous IT Helpdesk Support Specialist to become part of its energetic IT department. The selected candidate will deliver frontline technical support to users, address IT problems promptly, manage onboarding and offboarding processes, and escalate complex issues to specialized IT teams. This position requires onsite presence with availability for after-hours on-call support.

Responsibilities

• Provide first-level technical assistance to end-users, resolving hardware, software, and networking issues.
• Manage onboarding and offboarding procedures for employees, ensuring seamless IT access setup and removal.
• Escalate advanced IT incidents to appropriate specialized personnel efficiently.
• Support and maintain Windows and macOS environments along with essential software suites like Google G-Suite and Microsoft Office.
• Participate in after-hours support duties as required to maintain IT service availability.

Qualifications

Basic Requirements:

• Associate’s degree in Information Technology, Computer Science, or related disciplines.
• Minimum of five years’ experience working within IT or related sectors.
• Proficient in troubleshooting Windows and macOS operating systems, office productivity software, and common hardware including PCs, laptops, and printers.
• Familiarity with network fundamentals such as TCP/IP, DNS, and DHCP protocols.
• Availability to provide support outside normal business hours when needed.

Preferred Qualifications:

• Bachelor’s degree in IT, Computer Science, or similar.
• Hands-on experience using ticketing and IT service management systems like Jira or Zendesk.
• Knowledge of Active Directory and user account administration.
• Eagerness to learn emerging technologies and adapt to evolving workflows.
• Excellent communication and customer service skills tailored to assist users with varying technical expertise.
• Strong organizational skills to prioritize tasks effectively in a dynamic work environment.
• Certifications such as CompTIA A+ or Network+ are advantageous.

Benefits

• Comprehensive Health Care plans including Medical, Dental, and Vision coverage.
• Retirement savings options such as 401(k) and IRA plans.
• Paid leave including vacation, sick days, and public holidays.
• Life insurance options with basic, voluntary, and accidental death & dismemberment coverage.
• Family leave benefits, including maternity and paternity leave.
• Complimentary food and snacks available onsite.
• Participation in company stock option plans.
• Eligibility for annual bonus programs.
• Coverage for short-term and long-term disability insurance.
• Competitive base salary range from $90,000 to $115,000 annually.

Additional Information

Halo Industries values inclusivity and diversity in its workforce and encourages individuals from varied backgrounds, especially those from underrepresented groups in STEM, to apply. Candidates who meet most of the listed qualifications and are enthusiastic about contributing to Halo’s mission are encouraged to submit an application.