Operations Coordinator

About Intelcom | Dragonfly

With over 100 sorting stations and operational presence spanning three continents, Intelcom | Dragonfly stands as Canada’s foremost last-mile logistics provider. Our guiding mission is to ensure deliveries are fast, accurate, and dependable, leveraging advanced technology to power our services.

Role Overview

The Operations Coordinator plays a vital role at the core of our logistics chain, supporting multiple facets of warehouse and delivery operations to maintain seamless workflow and customer satisfaction.

Key Responsibilities

• Assist with trailer unloading and validate freight against manifests to ensure accuracy.
• Scan, sort, and handle packages, including processing defective items and return shipments.
• Conduct van audits and actively support sorting operations to maintain efficiency.
• Assist with shipping, receiving, dispatching, and inventory management tasks.
• Maintain and support warehouse systems, ensuring smooth operational performance.
• Process returns and complete necessary documentation adhering to standard operating procedures (SOPs).
• Manage customer pickups and provide front-desk assistance as needed.
• Troubleshoot delivery issues by following SOPs and collaborating with relevant teams for resolution.
• Escalate exceptional cases to management for appropriate handling.
• Print labels and prepare accompanying documentation accurately.
• Handle broker returns and manage return-to-client shipments efficiently.
• Prepare daily operational reports and ensure accurate record keeping.
• Perform data entry tasks to support department functions.
• Train and guide new team members to uphold quality and procedural standards.
• Work closely with Operations teams to maintain high-quality standards throughout processes.
• Execute any additional tasks assigned by supervisors promptly.
• Keep the work environment clean, well-organized, and free of hazards.
• Adhere strictly to Health & Safety protocols for a safe workplace.
• Provide support to clients and International Distribution Centers (IDCs) as required.
• Handle customer inquiries received via phone and email professionally.
• Process customer service email requests timely and efficiently.
• Perform other duties as assigned to support operational success.

Work Environment

The role is based in a fast-paced warehouse setting that operates on shift schedules.

Why Work With Us?

• Opportunities for both short-term and medium-term career advancement.
• Access to comprehensive group insurance plans.
• Participation in a group Registered Retirement Savings Plan (RRSP) program.
• Employee Assistance Program supporting personal and professional well-being.

Additional Information

This position was created to fulfill an essential need in our organization. We value diversity, believe every role and individual matters, and foster an inclusive atmosphere where all voices are heard.

Our hiring process involves initial contact from a recruitment team member followed by a direct meeting with the site manager.

We offer accommodation during recruitment for candidates with disabilities in accordance with legal requirements; please inform us of any specific needs you may have.