Partner Implementation Specialist - Health Technology

About Us

We are a rapidly expanding vertical SaaS company dedicated to enhancing consumer experiences, outcomes, and predictability in elective medicine through cutting-edge technology and innovative solutions. Our dynamic team excels in embracing challenges and industry transformation.

This role requires up to 50% travel across the United States, and candidates must reside within an hour of a major airport. Currently, applicants must live in one of these states: CA, CO, FL, GA, IL, OK, OR, PA, RI, TX, UT, or WA. Expansion to more states is planned in the future.

Role Overview

As a Partner Implementation Specialist, you will spearhead the onboarding of clinics onto the Adoreal platform, acting as the primary contact and ensuring a structured, smooth implementation. This position requires managing projects, coordinating between internal and clinic teams, assisting with software configuration, digitizing workflows, migrating data, and providing comprehensive training.

Main Responsibilities

• Act as the key liaison between Adoreal and clinics during onboarding processes.
• Collaborate with technical teams to facilitate data migration from existing clinic systems.
• Organize clinic data to fit Adoreal's analytics standards.
• Assist in the setup and configuration of Adoreal's EMR and CRM systems.
• Manage timelines, monitor milestones, deliverables, and interdependencies.
• Coordinate cross-functional efforts involving technical, CRM, training teams, and clinic stakeholders.
• Identify and communicate risks promptly, resolving issues effectively.
• Conduct training sessions and onboarding support for clinic teams to ensure smooth technology adoption.
• Create and deliver comprehensive training materials, onboarding documentation, and resource guides.
• Monitor system adoption after go-live and manage ongoing support requests.

Candidate Profile and Requirements

• At least 7 years of experience in healthcare onboarding, software implementation, or project coordination, preferably with smaller or growing EMR/EHR companies rather than large hospital systems.
• Practical experience with implementing and supporting EMR and CRM platforms in outpatient or ambulatory healthcare settings such as private practices and specialty clinics.
• Proven ability to independently manage multiple onboarding or implementation projects from start to finish within small, agile teams.
• In-depth knowledge of ambulatory healthcare workflows, including patient intake, documentation, billing, scheduling, and HIPAA compliance.
• Experience training clinical and administrative personnel in outpatient environments and independently developing training materials and guides.
• Ensure all implementations meet legal and regulatory requirements, particularly around data privacy and access controls.

What We Offer

• Comprehensive healthcare coverage for employees and their families.
• Paid time off and recognized holidays.
• Performance-driven bonuses and opportunities to earn company equity.
• Fully remote working arrangement with flexible hours.
• A supportive and collaborative team culture aligned with Adoreal’s core values.

Work Culture and Values

At Adoreal, we foster a high-performance environment where achievements are rewarded with equity and growth opportunities. Our core principles emphasize teamwork, transparency, innovation, efficiency, humility, respect, and continuous improvement.

Additional Information

• This position does not offer visa sponsorship; candidates must have valid authorization to work in the U.S.
• Adoreal is committed to diversity, inclusion, and equal opportunity employment without discrimination on any protected characteristic.
• Accommodations for disabilities are available upon request during the hiring process.
• Beware of fraudulent job offers claiming to represent Adoreal; never share sensitive information or pay upfront costs related to job offers. Verify communications through official channels only.