Receptionist

About the Company

SO/ Ras Al Khaimah belongs to a distinctive hotel collection inspired by fashion, known for its striking design and creative take on luxury hospitality. The brand values individuality and celebrates team members as SO/ Icons, offering a front-row experience where self-expression and guest experience matter equally.

Role Overview

As the Receptionist for SO/ Ras Al Khaimah within the All-Inclusive Collection, you will be the initial contact point for guests and play a key role in delivering a warm, smooth, and efficient arrival-to-departure experience. The position includes managing check-ins and check-outs, sharing hotel information, and supporting guests with requests while reflecting the brand’s bold, stylish, and playful character.

Key Responsibilities

• Receive guests courteously and help create a strong first impression of the property.
• Process arrivals and departures with accuracy and efficiency.
• Update reservations, room allocations, and guest details in the Property Management System (PMS).
• Address guest questions, service requests, and complaints quickly and professionally.
• Share information about hotel amenities, services, promotions, and nearby attractions.
• Work closely with housekeeping, bell desk, and concierge teams to keep guest service running smoothly.
• Keep guest records, billing details, and payment information correct and up to date.
• Handle cash, card payments, and POS transactions with care and accuracy.
• Support VIP handling and special requests to improve guest satisfaction.
• Maintain professional grooming, appearance, and SO/ service standards at all times.
• Follow health, safety, and hygiene requirements at the front desk.
• Recommend hotel services, packages, and special offers to improve the guest experience and support revenue goals.
• Assist the Front Office Supervisor and Manager with daily reports, audits, and administrative work when needed.

Qualifications

• Prior experience as a receptionist or front office agent in a luxury hotel or resort is preferred.
• Strong communication and people skills with a guest-first mindset.
• Well-developed organizational ability and a sharp eye for detail.
• Working knowledge of PMS platforms, reservation handling, and front office procedures.
• Comfortable managing multiple tasks in a busy, fast-moving environment.
• Presentable, confident, and aligned with SO/ brand expectations.
• Good command of English; additional languages are an advantage.
• Ability to resolve problems and handle guest concerns tactfully.
• Willingness to work rotating shifts, including weekends and public holidays.

Additional Information

You will be joining an international, innovative, and fast-growing hospitality group that is focused not just on opening new hotels, but on building a global brand. The role offers a chance to work in a creative and rewarding environment, alongside a team passionate about delivering memorable hospitality experiences and discovering new destinations. A competitive package and strong development opportunities are included.