Analyst - Data Analytics

About the Team and Role

The Global Merchant & Network Services (GMNS) group at American Express manages vast relationships with millions of merchants and partners worldwide, supporting payment network operations. Within GMNS, the newly formed U.S. Merchant Marketing, Global Marketing Execution & Analytics (UMGEA) team drives sustainable growth by utilizing marketing and analytics to generate insights for merchant value propositions, channel strategy, and investment optimization, while ensuring compliance across the network. The GMNS Analytics team collaborates globally to advance acceptance and maximize the value of American Express for merchants, bank partners, and card members through insightful data-driven initiatives.

The UMGEA Global Analytics division seeks a skilled Analyst to create, deliver, and scale sophisticated analytics solutions that power marketing targeting strategies, campaign measurement, and investment planning for GMNS and collaborating teams. This role spans the marketing lifecycle including audience identification, targeting approaches, campaign analysis, performance diagnostics, and actionable recommendations. The Analyst's work ranges from defining business challenges, conducting data evaluations to crafting compelling stories and strategic advice.

Key Responsibilities

• Rapidly grasp business issues, marketing goals, data sets, and performance patterns to produce meaningful insights.
• Support analytical efforts for marketing priorities such as targeting strategies, campaign assessment, and investment optimization.
• Construct diagnostics at audience, cohort, market, and segment levels to spot opportunities and enhance marketing impact.
• Collaborate with diverse teams to translate business questions into structured analyses and formulate clear data-driven guidance.
• Assist with campaign measurement, control testing, performance monitoring, and financial impact evaluation for marketing programs.
• Drive automation and standardization of analytical processes to enhance scalability, consistency, and timeliness of insights.
• Contribute to executive-level presentations including performance reports, marketing insights, and strategy recommendations.

Candidate Qualifications

• 1 to 2 years of relevant experience in analytics or a related field.
• Strong intellectual curiosity, meticulous attention to detail, and fast learning capabilities.
• Adept at interpreting data insights, juggling multiple priorities, and delivering timely results in a dynamic environment.
• Excellent problem-solving skills with capacity to clarify ambiguous business challenges.
• Proven teamwork abilities, including relationship building and challenging existing norms constructively.
• Exceptional business communication skills for clearly conveying insights and recommendations to stakeholders.
• Technical proficiency with SQL, Python, Hive, SAS, and advanced Excel required.
• Experience with data visualization or automation tools like Tableau, Power BI, or VBA is preferred.
• Prior exposure to marketing analytics, campaign measurement, targeting strategies, investment planning, or financial services analytics is advantageous.

Educational Background

• Bachelor’s degree in Statistics, Mathematics, Economics, Engineering, or Data Science with relevant experience.
• Postgraduate degree in one of the aforementioned fields or Management is a plus.

Additional Details

• Work schedule: Shift timing is from 1:00 PM to 9:30 PM.

About American Express

With a rich heritage spanning 175 years, American Express is driven by innovation, strong values, and leadership behaviors. The company is committed to delivering outstanding products and customer service with a focus on trust, security, and service quality. Being part of American Express means benefiting from significant support for your well-being and numerous avenues for skill development and career growth. The culture encourages your voice, ideas, and meaningful impact.

Employee Benefits

• Competitive base salary and bonus incentives.
• Financial wellness support and retirement planning.
• Comprehensive healthcare coverage including medical, dental, vision, life insurance, and disability benefits, subject to location.
• Flexible work arrangements with options for hybrid, onsite, or virtual depending on business needs.
• Paid parental leave policies applicable by location.
• Access to on-site wellness centers and healthcare professionals where available.
• Confidential counseling services through wellness programs.
• Opportunities for career development and training.

Equal Opportunity and Compliance

American Express is an equal opportunity employer, making decisions free of bias against race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, age, or other protected characteristics. Employment is subject to successful background verification in accordance with applicable laws.