Arrival Concierge

About the Company

Join a hotel community that fosters an environment where you can be authentic and passionate about your work. We value every team member's contribution and provide support to help you unlock your full potential. Our focus is on empowering employees to innovate and deliver personalized guest experiences that make them feel valued and special.

Role Overview

The Arrival Concierge serves as the gracious connection between the exterior world and the safe haven of the hotel, maintaining hospitality, security, and service with quiet finesse. This position is the initial greeting and the warm send-off for guests, embodying calm confidence at the heart of their arrival experience.

Duties include welcoming guests upon arrival, bidding them farewell at departure, assisting day-to-day concierge department operations such as lobby services and security, ensuring consistently high standards, operational efficiency, and exceeding guest expectations.

You will provide attentive, warm service exemplifying the spirit of the hotel, facilitating smooth guest transitions through actions like opening doors, managing luggage, and offering reassuring care from the first contact. Additional support encompasses collaborating with Concierge and Front Office teams to deliver seamless guest journeys, valet service with accuracy, maintaining the lobby's appearance, and sustaining a secure, refined atmosphere.

Candidate Qualifications

• Possess a full clean drivers license.
• Demonstrate capability to initiate and establish rapport effortlessly.
• Consistently project a professional image through exemplary personal presentation and interpersonal abilities.
• Effectively manage and organize time to ensure work efficiency.
• Valid working rights for New Zealand are mandatory.

Additional Information and Benefits

• Competitive compensation package with additional perks including daily staff meals and uniform care allowances.
• Access to wellbeing programs such as discounted gym and fitness studio memberships tailored for Hotel St Moritz.
• Employee assistance programs supporting mental health and wellness, including progressive policies like 12 weeks of paid parental leave and inclusive rainbow-friendly practices.
• Opportunities to engage in social events and community involvement activities throughout the year.
• Career development with the New Zealand Hotel of the Year 2024, supported by Accor's global leadership training.
• Discounted hotel stays, dining, and spa services worldwide for employees and their families and friends.
• A strong reputation for exceptional service within a well-established hotel environment.
• Ongoing reward, recognition, and incentive programs.
• Potential for career advancement within Accor's worldwide network.
• Employee referral bonuses.
• A friendly, supportive workplace culture fostering inclusion and respect.

Commitment to Diversity and Inclusion

Our company is dedicated to inclusivity, aiming to attract, recruit, and promote people from diverse backgrounds. We provide reasonable adjustments during recruitment and employment to ensure equal opportunity. Candidates are encouraged to request accommodations if needed during the hiring process.