Concierge - Full Time

About Cogir Senior Living

Cogir Senior Living oversees retirement residences nationwide, offering options including independent living, assisted living, and memory care. With over 25 years devoted to enriching retirees' lives, we embrace values of human focus, creativity, and excellence. We seek passionate individuals eager to contribute meaningfully and make a genuine difference daily.

Role Overview

As a Concierge at Regency Retirement Resorts, you will be an integral member of a vibrant team, responsible for hosting, housekeeping, laundry, and securing residents' wellbeing within prescribed guidelines. Your primary duty is to manage the front reception desk, warmly greet residents and guests, and respond to calls promptly.

Working Schedule

This is a full-time position, with working hours from 4:00 PM to 12:00 AM. Days can vary according to operational needs, including weekends.

Compensation

Wage is $21.00 per hour.

Key Responsibilities

• Exemplify professional conduct, personal grooming, and appearance standards that serve as a model for staff.
• Respond appropriately to resident emergency alarms, assessing situations for urgency and arranging ambulance services when necessary.
• Oversee front door security, ensuring visitor logs and sign-ins are maintained.
• Provide hosting and reception services, including telephone management, guest meal bookings, appointment recording, and incident logging.
• Maintain a positive, professional atmosphere through effective resident interaction.
• Support food services at special events and cater to external groups as part of marketing efforts.
• Assist with activities organized by the Activity Director.
• Serve as a host/hostess in dining areas and assist Food and Beverage Servers during regular and catered events.
• Act as Fire Captain during fire emergencies until the Fire Department arrives.
• Protect building assets through alarms and security inspections.
• Perform cleaning and laundry tasks as assigned during your shift.
• Report any malfunctioning equipment, furniture, or fixtures to Maintenance.
• Notify the Housekeeping Supervisor regarding linen and uniform repair needs.
• Respond to resident requests for building or suite maintenance, performing minor repairs like unclogging toilets or resetting breakers.
• Maintain strict confidentiality of resident and organizational information and communicate relevant health and safety information to management.
• Adhere to all organizational policies and procedures.
• Support orientation of new employees.
• Carry out additional related duties and multitasking functions as assigned.

Qualifications and Experience

• At least two years of recent hospitality-related experience.
• Valid Serving it Right certification.
• Current WHMIS and Food Safe certifications.

Skills and Abilities

• Strong verbal and written communication skills.
• Physically and mentally capable of fulfilling all job responsibilities.
• Effective planning, organizing, and leadership skills.
• Exceptional tact, friendliness, and patience when interacting with residents.
• Courteous and cooperative attitude towards visitors and colleagues.

Equal Opportunity Statement

Cogir is dedicated to inclusive employment practices and provides accommodations to applicants upon request.

Compensation Details

Actual pay will reflect factors including skills, experience, location, and internal equity, anticipated to align with the stated wage range.