Customer Service Coordinator

Role Summary

This role involves supporting the overall implementation and delivery of a tailored Customer Service program at a designated Majid Al Futtaim Mall. Responsibilities include managing team performance, overseeing people and operations, ensuring compliance, and elevating customer service standards through continuous improvement.

Role Profile

• Keep updated knowledge on the shopping centre’s assets, services, facilities, store locations, mall layout, and ongoing or upcoming promotions to enable smooth operations at the Customer Service Information desks.
• Ensure efficient daily functioning of the Customer Service Information Desk, following direction from supervisors and team leaders, adhering to established processes and standards.
• Assist customers by providing clear directions, information about mall events or promotions, respond to inquiries both in person and via phone, and perform other mall-specific duties as assigned.
• Address and resolve all customer complaints courteously and professionally under established Customer Service policies within agreed service level agreements.
• Manage the Gift Card program in assigned locations, ensuring all payment handling aligns with prescribed policies and procedures.

Requirements

• High school diploma or an equivalent qualification is mandatory.
• At least one year of experience in Customer Service within a recognized shopping centre or luxury hotel sector in the GCC or internationally.

What We Offer

• An opportunity to contribute to a company dedicated to crafting memorable customer experiences and spreading happiness, established strongly in the region for 27 years.
• A supportive, friendly work environment that fosters positive energy and forward-looking enthusiasm.
• A chance to collaborate with over 50,000 diverse and talented colleagues inspired by a clear leadership model.