Digital Retail & E-Commerce Coordinator

About The Role

As the Digital Retail & E-Commerce Coordinator, you will be vital in managing the daily operations of Louis Vuitton's UK website. You will work closely with multiple teams, including retail colleagues, Client Services in Brussels, Client Development, Supply Chain, and Digital teams in Paris. This position demands excellent communication abilities and an entrepreneurial mindset focused on innovation.

Key Responsibilities

• Manage the UKIR trade calendar proactively, ensuring timely and precise updates while scheduling launches and pushes that support advanced trade actions.
• Collaborate with stakeholders to align trade plans and identify opportunities to meet sales goals.
• Assist the Digital Retail and E-Commerce Manager in reporting weekly, monthly, and quarterly business performance, sharing findings across the company.
• Provide synthesis reports offering actionable insights to maximize business outcomes and ensuring trade plans are executed punctually.
• Define email marketing strategies, including targeting and segmentation, working alongside the EMEA CRM team.
• Establish and maintain local strategies for LV App push notifications and SMS communications in line with brand standards.
• Support planning and execute A/B testing to optimize marketing efforts.
• Update the website’s homepage weekly, ensuring commercial messaging is consistent and aligned with local strategies throughout the client journey.
• Maintain accuracy and currency of information on vital web pages like delivery, returns, and FAQs.
• Perform User Acceptance Testing (UAT) and act as the business user representative on key projects and technical updates.
• Build strong relationships with retail stores and client services, serving as their primary digital contact and supporting digital retail and e-commerce initiatives.
• Refine and enhance local omni-channel procedures to improve efficiency.
• Assist in identifying and developing key clients, coordinate nominations and events, and provide valuable insights on top digital clients.
• Support the Digital Retail and E-Commerce Manager in strategizing, implementing, and overseeing third-party digital experiences.

Candidate Profile

• Proficient analytical skills, particularly advanced Excel capabilities, with a strong interest in deriving insights from diverse data sources.
• Excellent organizational abilities to manage priorities in a dynamic and changing environment.
• Outstanding written and verbal communication skills.
• Strong interpersonal skills to establish and maintain effective professional relationships, both internally and externally.
• A curious and innovative mindset, able to think creatively and propose new solutions whilst constructively challenging ideas.

Additional Information

Reference code for this position: LVM33020.