Dispatcher

About Canada Cartage

Canada Cartage is a trusted Canadian company with a heritage spanning over a century, specializing in comprehensive supply chain and fleet services—from dedicated national fleets, general freight and managed transportation to fulfillment, distribution, and home delivery operations. We support Canadian businesses with a vast network of terminals and distribution centers, leveraging technology and innovation to simplify even the most complex logistics challenges.

Rooted in family-oriented values and an entrepreneurial spirit, Canada Cartage champions idea-sharing, personal growth, and high achievement, making us a leader in providing innovative fleet solutions since 1914.

Position Overview

The Dispatcher will oversee the day-to-day coordination of driver dispatch activities within a dynamic environment based in Oshawa, Ontario. Key responsibilities include scheduling, routing, and accurately recording operations in the transportation management system, along with proactive communication with drivers to relay clear directions and resolve on-route issues. The role also involves collaborating with various departments to ensure prompt delivery schedules and exceptional customer satisfaction.
Work schedule: Day shift, Monday through Friday, with occasional weekend availability required.

Main Responsibilities

• Serve as the communication hub for customers, drivers, and team members to address operational concerns.
• Analyze driver productivity and utilization metrics; recommend improvements to management.
• Monitor and audit drivers' daily activity records, including non-revenue hours, start and finish times, and delay incidents.
• Ensure compliance and productivity standards are met by all drivers.
• Perform order and data entry, including appointment scheduling with shipping partners and customers.
• Maintain internal documentation templates and spreadsheets.
• Assist in planning the following day’s operations.
• Initiate and close daily and weekly trip records promptly to maintain system accuracy.
• Handle customer inquiries via phone and provide professional, timely email communications to uphold superior customer service standards.

Candidate Profile

• At least 6 months experience in dispatching within a transportation setting.
• Flexibility to work weekends when necessary.
• Ability to work independently with minimal supervision.
• Post-secondary education or equivalent relevant experience is advantageous.
• Excellent oral and written communication skills.
• Experience with staff scheduling under fluctuating workloads.
• Familiarity with continuous 24/7 operations, preferably in transport logistics.
• Training in Hours of Service regulations and E-logging systems is a plus.
• Strong analytical abilities, sound judgment, and effective communication skills.
• Proficient with Microsoft Office suite: Outlook, Excel, PowerPoint, and Word.
• Capable of multitasking and managing multiple projects in a fast-paced environment.

Employee Benefits and Work Environment

• Supportive, cohesive team atmosphere with a dedication to positivity and hard work.
• Opportunities for meaningful career advancement.
• Recognition programs celebrating exceptional customer service, teamwork, and embodiment of company values.
• Access to various discounts including hotels, car rentals, entertainment, gyms, phone plans, and electronics.
• Regular social events such as summer barbecues and driver appreciation weeks fostering team bonding.
• Strong commitment to community involvement through volunteerism and charitable donations.
• Stable employer with resilience through economic downturns and health crises.
• Notable accolades including six consecutive years on Forbes’ list of Canada’s Best Employers, top fleet employer honors, employer of distinction awards, and recognition for diversity workplace excellence.

Additional Information

Canada Cartage adheres to the Accessible Canada Act and strives to accommodate applicants and employees with disabilities in a timely manner during recruitment and employment. Applicants requiring accommodation are encouraged to inform the company. Prior to employment, background verification including criminal record check, education confirmation, and reference checks will be conducted. Employment equity is a priority and applications from Indigenous peoples, visible minorities, and women are warmly encouraged. Only candidates selected for interviews will be contacted.