Distribution Executive

About Banyan Group

Banyan Group is a globally independent hospitality company guided by a strong sense of purpose. It thrives on a pioneering approach, emphasizing design-centric experiences and responsible management. The group's portfolio includes over 90 hotels and resorts, more than 140 spas and galleries, and 20+ branded residences in upwards of 20 countries. The organization encompasses 12 unique global brands, highlighted by its flagship Banyan Tree brand, all unified through a membership program focused on guest experience. Its founding principle, "Embracing the Environment, Empowering People," is embodied through initiatives such as the Banyan Global Foundation and Banyan Academy. The group is devoted to sustainable travel, concentrating on regenerative tourism and innovative programs that enhance guest satisfaction.

Role Summary

We are looking for a driven Distribution Executive to join our team. The selected candidate will oversee daily distribution operations and resolve system-related issues impacting all booking platforms. A solid understanding of hospitality distribution systems and rate parity concepts is essential.

Key Duties

• Ensure operational efficiency and system reliability by maintaining 100% uptime and minimizing booking errors.
• Monitor and quickly address connectivity problems, aiming for rapid resolution of integration challenges.
• Manage timely updates and loading of marketing campaigns, promotions, and loyalty initiatives.
• Keep hotel content current across all channels with accurate room descriptions, photos, amenities, and reservation policies to maintain brand consistency and competitiveness.
• Enhance response times for support tickets and problem resolutions.
• Perform annual reviews of distribution workflows and recommend process improvements for increased operational efficiency.
• Support testing and implementation of new systems and projects.

Candidate Requirements

• Diploma or Degree in Hospitality with preferably 1–2 years of relevant experience.
• Proficient in managing end-to-end hotel distribution processes.
• Familiarity with Opera PMS, Central Reservations, and Channel Manager systems.
• Technical skills necessary to effectively oversee distribution services.
• Strong innovation, strategic thinking, and ability to perform well in a competitive, fast-paced environment.