Duty Manager

About Pullman East Melbourne

Situated adjacent to Fitzroy Gardens and within walking distance of the MCG, Pullman East Melbourne is a landmark hotel famously known for its exceptional service to business travelers, enthusiastic tourists, and sports fans. Featuring 419 elegantly refurbished rooms, the hotel guarantees a luxurious experience. Highlights include the Cliveden Bar & Dining, extensive conference and event facilities, an executive lounge, swimming pool, and health club. The core strength lies in the dedicated team that transforms small acts into memorable moments.

Role Overview

As Duty Manager, you will assist the Front Office Manager with daily operations, ensuring smooth and effective functioning of the Front Office during your shifts. Your role involves delivering outstanding guest service, handling complaints professionally, and motivating the team to maintain high morale and productivity. You will also promote the Accor Live Limitless Loyalty Program and must be adaptable to a flexible 7-day roster including mornings, evenings, and overnight shifts.

Key Responsibilities

• Support the daily management of the Front Office team alongside the Front Office Manager.
• Ensure efficient departmental operations and maintain guest comfort and exceptional service standards.
• Lead by example by offering knowledgeable, passionate, and friendly service to all guests.
• Address guest complaints and feedback promptly and professionally.
• Develop and implement strategies to boost productivity and team morale.
• Promote the Accor Live Limitless Loyalty Program actively.
• Work flexibly across 7-day roster including AM, PM, and night shifts.

Candidate Requirements

• Minimum two years of hotel experience in Front Office General Service Agent, Supervisor, or Duty Manager capacity.
• Hold an RSA Certificate (mandatory).
• Possess a Class C Manual Driver’s License (preferred).
• Strong problem-solving and analytical capabilities.
• Excellent customer service skills, with the ability to inspire and motivate staff.
• Effective time management skills and ability to multitask.
• Experience working with Opera Property Management System is desirable.
• Flexibility to work overnight and across a 7-day roster.

Additional Information

• Enjoy discounted onsite parking and special deals on food and beverages, creating a rewarding and affordable workplace environment.
• Access special Accor family and friends room rates worldwide and staff discounts at Accor hotels globally, ideal for leisure travel.
• Benefit from comprehensive career growth opportunities, world-class training, and progression paths within the global Accor network.