EMEA IT Project Support Specialist

About the Role

The EMEA IT team is dedicated to delivering a smooth, secure, and effective technology experience for end-users across the region. Their core mission is to enable employees by providing necessary tools and support that optimize productivity while ensuring compliance with organizational and security standards. This includes both onsite and remote assistance along with oversight of workplace technology deployment, software provisioning, endpoint security, IT asset lifecycle management, and network support for event spaces. Moreover, the team focuses on driving innovation and automation to boost efficiency and continuously enhance the user experience.

Key Responsibilities

• Create and maintain project plans, define timelines, deliverables, project scope, objectives, and success metrics.
• Assist in identifying and managing project risks, dependencies, and limitations.
• Oversee project progress to ensure compliance with schedules, milestones, and deadlines.
• Organize and facilitate project meetings, prepare agendas, document minutes, and track follow-ups.
• Keep detailed, current project documentation including risk registers, issue logs, and change records.
• Monitor budget and resource distribution aligning with project objectives.
• Serve as a communication bridge among project teams, IT support units, and business stakeholders ensuring transparent and consistent information flow.
• Compile and share project updates, dashboards, and status reports.
• Promote issue resolution by collaborating with cross-functional teams and external partners.
• Support integration of project management methodologies such as Agile, Waterfall, Hybrid, and associated tools.
• Contribute to post-project reviews and ongoing improvement efforts.
• Ensure adherence to internal policies, regulatory mandates, and governance frameworks.
• Utilize technical and business insights to proactively address issues and improve service delivery.
• Manage multiple tasks with strong organizational skills and professionalism.
• Demonstrate initiative and dedication to team objectives, enhancing positive user outcomes and business success.
• Perform additional duties as reasonably assigned.

Qualifications

• Experience in project coordination, management, or similar roles.
• Familiarity with project management frameworks like Agile, Scrum, Waterfall.
• Proficiency with project management software such as Jira, Trello, Asana, Microsoft Project.
• Strong communication, analytical, and problem-solving capabilities.
• Ability to collaborate effectively in fast-paced, team-centric environments.
• Competency in Microsoft Office applications and various reporting tools.
• Self-driven with accountability to deliver impactful, user-focused solutions punctually.
• Bachelor’s degree in Business, Project Management, IT, or related field or equivalent experience is preferred.
• Certifications such as PMP, PRINCE2 Foundation, Agile credentials, and ITIL V4 Foundation are advantageous.

About TikTok

TikTok is a premier platform for short-form mobile videos aiming to inspire creativity and bring joy. Headquartered globally in Los Angeles and Singapore, with additional offices worldwide including London, Dublin, Paris, Berlin, and more, TikTok champions diversity and inclusion, fostering an environment that embraces unique perspectives and fosters community.

Why Join Us

At the heart of TikTok’s mission is creativity and joy, supported by innovative technology and diverse global teams. Employees collaborate with curiosity and humility to make tangible impacts in a rapidly evolving tech landscape. The organization encourages resilience and a culture of continuous learning to enable breakthroughs that benefit users and the community. TikTok is committed to fostering an inclusive workspace that reflects the many communities it serves and values diverse voices.