Executive Housekeeping

About The Ned Doha

The Ned Doha is a prestigious luxury hotel and members’ club situated in the historic former Ministry of Interior building. It boasts Ned’s Club with a rooftop terrace, 90 rooms, a health club featuring spa and gym facilities, and a 30-meter outdoor pool. As part of The Ned family, which includes The Ned London known for its iconic transformation of a historic bank, and The Ned Nomad in New York, The Ned Doha offers a distinguished environment for hospitality professionals focused on exceptional service and attention to detail.

Role Overview

The Executive Housekeeper position involves full responsibility for overseeing all housekeeping activities within the property, including guest rooms, public spaces, and service areas. This role requires managing daily operations, personnel supervision and training, monitoring quality standards, coordinating laundry services, maintaining inventory controls, and working closely with other departments to enhance guest satisfaction and uphold the hotel’s standards. Handling guest feedback and enforcing compliance with hygiene and safety regulations are also key aspects of this role.

Key Responsibilities

• Oversee housekeeping operations across guest rooms, public areas, and back-of-house sections.
• Plan and administer daily housekeeping work schedules and assignments.
• Supervise, train, and mentor housekeeping staff to maintain service quality and efficiency.
• Manage laundry procedures and the care of linens and cleaning supplies.
• Maintain inventory of linens, amenities, and cleaning materials.
• Coordinate with other hotel departments to ensure consistent guest service excellence.
• Respond to guest requests and handle feedback promptly and effectively.
• Ensure strict adherence to health, hygiene, and safety standards.
• Continuously seek and implement improvements in housekeeping processes.

Qualifications and Requirements

• Proven expertise in managing housekeeping and laundry operations, including linen care.
• Experience with Forbes and Leading Quality Assurance (LQA) standards.
• Work experience within the Gulf Cooperation Council (GCC) region.
• Strong communication and interpersonal skills for guest interaction and team collaboration.
• Excellent organizational capabilities to handle scheduling, inventory management, and operational priorities.
• Ability to lead, train, and motivate a housekeeping team to achieve service excellence.
• Prior supervisory or executive experience in luxury or upscale hotel environments.
• Knowledgeable of hygiene, safety, and quality control standards relevant to hotel operations.
• Familiarity with computer systems and property management or housekeeping software is beneficial.
• Flexibility to work varied shifts, including weekends and holidays, as operational needs demand.