Freight Forwarder - Ocean

Role Overview

Join DSV's global transport and logistics network as a Freight Forwarder specializing in ocean shipments based in Cork, Ireland. This full-time position operates Monday to Friday, 9:00 am to 5:30 pm, totaling 37.5 hours weekly. Your mission is to contribute to seamless global supply chains by managing sea freight orders and delivering exceptional customer service through end-to-end shipment visibility.

Key Responsibilities

• Handle sea freight shipments from order initiation to final delivery ensuring timely progress.
• Keep customers informed proactively with comprehensive updates on their shipments.
• Provide swift and professional responses to customer inquiries through verbal and written communication.
• Monitor shipment progress vigilantly, anticipating and addressing potential disruptions before they affect customers.
• Liaise and coordinate among shipping lines, overseas offices, customs authorities, and transport providers to facilitate smooth cargo transit.
• Resolve operational issues and manage exceptions promptly with a customer-centered focus.
• Maintain accurate and up-to-date system records and shipment documentation per company protocols.
• Open and organize shipment files following established standards.
• Coordinate customs brokerage requirements to ensure complete and correct documentation.
• Compile and update In-Transit Reports and track shipment status rigorously.
• Support timely and accurate invoicing and cost control activities.
• Adhere to service levels, KPIs, standard operating procedures, and compliance regulations.
• Collaborate with internal teams to optimize customer satisfaction and contribute to continuous process improvements and operational excellence within the logistics team.

Candidate Profile

• Experience in customer service, administrative roles, or logistics environments.
• Strong organizational skills capable of managing multiple tasks and meeting deadlines.
• Proficiency in Microsoft Office applications including Excel, Word, and Outlook.
• Excellent communication abilities combined with relationship-building skills.
• High attention to detail with a commitment to outstanding customer service delivery.
• Ability to perform effectively under pressure in a dynamic, fast-paced setting.

Benefits and Additional Information

The role offers a competitive salary package alongside the chance to develop your career within a leading global company operating in over 90 countries with a workforce of about 160,000 employees.

• Enhanced annual leave from the start of employment which increases with tenure.
• Salary Sacrifice Cycle Scheme available.
• Access to employee counseling for physical and mental health support.
• Company pension scheme including options for life cover and critical illness insurance.

Note that successful applicants will undergo mandated right-to-work validation and, where applicable, background checks including five years of references. Recruitment agencies are not accepted unless engaged directly by DSV.

About DSV

DSV is a global leader in transport and logistics, distinguished by a culture of innovation, digitization, and collaboration. With nearly 150,000 colleagues worldwide, DSV fosters an inclusive environment promoting diversity, accountability, and continual growth. The company seeks motivated individuals passionate about shaping the future of logistics and providing excellent service.