General Manager

About the Role

The General Manager leads company operations, project management, service delivery, maintenance, and recurring business efforts across Singapore and the wider region. Reporting directly to the CEO, this role ensures successful execution of security and ELV systems projects from initial contract award through installation, testing, commissioning, handover, and ongoing maintenance. A key responsibility is to grow recurring revenue streams through maintenance contracts, service agreements, system upgrades, renewals, and initiatives focused on customer retention.

The role emphasizes enhancing operational excellence via improved project controls, efficient resource planning, strong service performance, cost management, accountability, and collaboration across departments. The General Manager holds decision-making authority at the departmental level, managing assigned business units within approved budgets, company policies, contract obligations, and guidelines, while escalating major strategic or financial issues to the CEO.

Primary Responsibilities

• Direct operations, project management, service, maintenance, and recurring revenue functions.
• Supervise all ongoing projects ensuring adherence to approved scope, budget, schedule, quality, and contracts.
• Evaluate project plans, allocate manpower, manage procurement timelines, update risk registers, and develop recovery strategies.
• Track project outcomes to identify operational and financial risks, applying corrective measures as needed.
• Enhance project profitability through rigorous cost controls, forecasting, risk mitigation, productivity improvements, and margin protection.
• Review financial aspects including budgets, progress billing, forecasts, cash flow, change orders, Extension of Time submissions, and contractual claims.
• Ensure all completed and additional works and variations have proper documentation, approval, invoicing, and collections.
• Lead service and maintenance teams delivering preventive and corrective maintenance, technical support, and managing customer escalations.
• Monitor key service performance indicators such as response times, fault resolutions, manpower efficiency, repeat issues, and customer satisfaction levels.
• Expand recurring business through maintenance contracts, service agreements, license renewals, system upgrades, replacements, and lifecycle support.
• Oversee contract renewals, recurring revenue generation, gross margin improvements, and customer retention metrics.
• Facilitate transition of completed projects to maintenance contracts following handover or defects liability expiration.
• Mentor and develop project managers, engineers, service staff, technicians, and site teams.
• Plan and assign manpower and resources effectively across projects, service jobs, and maintenance contracts.
• Set operational procedures, reporting frameworks, performance benchmarks, and accountability mechanisms.
• Ensure compliance with Workplace Safety and Health regulations, BizSAFE standards, quality systems, regulatory requirements, and company policies.
• Collaborate with Sales, Finance, Procurement, HR, and Administration to ensure smooth project and service execution.
• Maintain robust relationships with customers, consultants, contractors, suppliers, government agencies, and strategic partners.
• Provide regular performance reports on operations, financials, projects, service quality, and recurring business to the CEO.

Candidate Requirements

• Degree in Engineering, Project Management, Business Administration or related field.
• 10 to 15 years of relevant experience in project delivery, engineering operations, service management, maintenance, or security systems integration.
• Minimum 5 years in senior management or leadership roles.
• Demonstrated ability managing multiple projects and operational teams involving security systems, surveillance, access control, communications, integrated systems, ELV systems or critical infrastructure.
• Experience overseeing service and maintenance operations including recurring contracts, customer support, and after-sales service.
• Strong expertise in project management, contract administration, budgeting, cost control, forecasting, change management, Extension of Time claims, and contractual claims.
• Sound commercial understanding with skills in profitability management, billing, cash flow monitoring, collections and recurring revenue growth.
• Familiarity with Singapore public sector projects, BCA standards, Workplace Safety and Health regulations, and BizSAFE practices beneficial.
• Excellent leadership, stakeholder engagement, negotiation, communication, decision-making, and problem-solving abilities.
• Capability to lead cross-disciplinary teams in a dynamic, project-centric environment.
• Project management certification (PMP, PRINCE2, or equivalent) is an advantage.
• High integrity, governance focus, commitment to safety, quality, operational excellence, profitability, and strong customer satisfaction orientation.