Hotel General Manager

About the Role

Join Brasada Ranch as the Hotel General Manager and lead operations on 1800 acres of scenic Central Oregon nature, offering guests stunning Cascade Peak views and an award-winning hospitality experience. This senior leadership role manages all hotel-centric functions and P&L (excluding club and real estate), coordinating guest-facing and back-end teams to deliver exceptional overnight stays.

Key Responsibilities

• Oversee daily hotel operations, uniting various departments to ensure guests and members receive outstanding service consistently.
• Handle guest concerns personally, promoting resolution through empathy and effective recovery to foster loyalty.
• Regularly inspect the property maintaining high standards for cleanliness, maintenance, ambiance, lighting, and landscaping.
• Enhance multisensory guest experiences by refining sight, sound, smell, touch, and taste elements throughout the resort journey.
• Champion all resort products and services, making sure teams confidently represent them.
• Lead seven department heads including Food & Beverage, Culinary, Events, Housekeeping, Guest Services, Spa, and Property Operations, ensuring their accountability for service quality and financial results.
• Promote cross-departmental synergy, particularly between Housekeeping and Guest Services at arrivals and Culinary, F&B, and Events for banquets/outlets.
• Collaborate with People & Culture for recruitment, onboarding, and training to secure skilled, culturally aligned hires.
• Drive ongoing employee engagement through feedback systems, recognition, and social events, embedding distinctive cultural and service principles.
• Supervise seven F&B outlets, including seasonal operations, to maintain quality, profitability, and appropriate staffing year-round.
• Manage culinary standards focusing on menu quality, food costs, safety, and sanitation for outlets and banquets.
• Direct event and banquet coordination to ensure flawless delivery and to expand group, wedding, and meeting business.
• Oversee Housekeeping, Spa, and Property Operations ensuring luxury room standards, a premium spa experience, continuous maintenance, and compliance with safety standards.
• Hold full hotel P&L responsibility, partnering with finance on daily operating plans and forecasts.
• Guide departmental financial decisions to meet target margins and communicate results transparently while fostering team growth.
• Boost revenue and profits across accommodations, dining, spa, and events, collaborating on pricing and revenue strategies.
• Ensure adherence to accounting and audit standards along with brand quality compliance aiming for prestigious ratings.
• Lead integration of resort expansions including new accommodations and meeting spaces with minimal operational disruption.
• Build and maintain positive relations with third-party vendors and concessionaires to maximize sales and profits.
• Contribute to long-term operational and capital planning as a core leadership team member.
• Other assigned duties as necessary.

Candidate Profile & Skills

• 8 to 10+ years in hospitality leadership including 5+ years managing luxury or boutique hotels/resorts.
• Proven hotel P&L management skills with success in revenue growth and cost control.
• Experience leading multiple senior department heads and diverse hotel functions.
• Strong knowledge in F&B and culinary management with multi-outlet and high-volume event experience favored.
• Experience with resort growth projects like renovations or expansions highly desirable.
• Bachelor’s degree or equivalent in Hospitality Management, Business, or related fields preferred.
• Financial acumen encompassing budget planning, forecasting, labor management, and profitability.
• Expertise in hospitality revenue management and guest service excellence.
• Skilled in property and hospitality systems management.
• In-depth knowledge of luxury service standards and achievement of reputable quality ratings.
• Exceptionally strong leadership, interpersonal, and communication capabilities.
• Proven ability to cultivate positive workplace culture and employer brand.
• Understanding of property maintenance, safety codes, and compliance responsibilities.
• A collaborative mindset to work effectively across broader resort functions beyond hotel operations.

Employee Benefits

• Comprehensive medical, dental, and vision insurance for full-time employees.
• 401(k) plan with company matching contributions.
• Tuition reimbursement opportunities.
• Golf facility privileges including lessons with professional instructors based on availability.
• Access to the fitness center and athletic club, subject to business needs.
• Discounts on dining, spa treatments, retail, and horseback trail rides.
• Annual complimentary cabin stays for employee and guest groups.
• Free annual spa treatments for employee and one family member.

Work Location & Type

Position is full-time and onsite, based at Brasada Ranch in Powell Butte, Oregon.