IT, Network & Systems Administrator

Role Summary

We are seeking a proactive IT, Network & Systems Administrator to manage daily IT service operations and to implement Identity & Access Management and IT Asset Management processes. This role supports building an IT Service Management (ITSM) framework aligned with ISO 9001, ISO 27001, and SOC 2 compliance standards. Responsibilities include operating the service desk using ServiceDesk Plus, administering endpoint devices through Endpoint Central, maintaining the corporate network and systems, and overseeing the full joiner-mover-leaver user access lifecycle. You will develop procedures and operate them with rigorous audit compliance, collaborating with a senior IT Operations engineer and security team, reporting directly to the Head of IT.

Qualifications and Experience

• 4 to 7 years of practical IT administration experience in both Windows and Linux environments, working with Active Directory and modern Identity Providers featuring SSO and MFA, and solid understanding of enterprise network concepts such as TCP/IP, VLANs, DNS, DHCP, and VPN.
• Proven expertise in using ITSM tools like ServiceDesk Plus, Jira Service Management, or Freshservice, managing SLA-driven ticket queues.
• Experience with endpoint management platforms including Endpoint Central, ManageEngine suite, Intune or similar tools, handling imaging, software deployment, and configuration policies.
• Competency in executing user access lifecycle management (provisioning and deprovisioning) within structured, approval-based workflows.
• Familiarity with asset management processes, covering inventory management, asset tagging, lifecycle maintenance, and license tracking.
• Exposure to AWS administrative tasks, particularly IAM user and role management and basic EC2 operations for corporate environments.
• Strong documentation skills for creating Standard Operating Procedures (SOPs), runbooks, and knowledge base articles.

Preferred Experience

• Background working within ISO 27001 and SOC 2 certified organizations, including preparing audit evidence.
• Knowledge of FortiGate devices focusing on VPN management and fundamental policy configurations.
• Ability to script for administrative automation using PowerShell, Bash, or Python.
• Experience integrating HRMS-based Joiner-Mover-Leaver workflows with ITSM systems.
• Familiarity with deploying SIEM/EDR agents such as Wazuh.

Certifications

Required or highly recommended certifications include ITIL 4 Foundation, CompTIA Network+ or CCNA, and Microsoft/Linux administration credentials like MD-102, AZ-104, or RHCSA. Additional certifications offering an advantage include ManageEngine product credentials, AWS Cloud Practitioner or Solutions Architect Associate certifications, and CompTIA Security+.

Professional Attributes

• Customer-focused with strong process adherence, maintaining a polite insistence on following ticketing procedures.
• Meticulous in record keeping, recognizing documentation as an integral part of the workflow.
• Clear communicator capable of engaging non-technical users and senior leadership effectively.
• Possesses an ownership mentality, ensuring tasks and tickets are actively managed and resolved without delay.
• Thrives in dynamic, evolving environments where processes and procedures are developed from the ground up.

Working Conditions

• This is a full-time position based onsite in Hyderabad where presence is necessary for asset management, network upkeep, and user support in accordance with company policies.
• Participation in an on-call rotation for Priority 1 incidents and occasional out-of-hours maintenance is required and compensated per company policy.
• Employment is contingent upon successful background verification and signing of confidentiality and acceptable-use agreements as required by ISO 27001 standards (controls A.6.1, A.6.2, A.6.6).