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Role summary

Oracle is hiring an operations analyst for the Customer Success Services team within Oracle University in Bangalore. The position is focused on improving business processes, studying operational data, and helping teams make better decisions through clear analysis and practical recommendations.

This role is best suited to someone who is highly detail-focused, comfortable working with modern AI tools, and able to translate data, process findings, and workflow insights into scalable improvements. The ideal candidate will help make operations faster, smarter, and more efficient.

What you will do

Review daily operational workflows and performance indicators to spot opportunities for improvement.
Use AI tools to speed up analysis, reporting, documentation, research, and process optimisation.
Create and update dashboards, reports, and operational trackers for leadership and business teams.
Gather, clean, and interpret operational data to uncover trends, risks, bottlenecks, and performance gaps.
Contribute to process improvement efforts by suggesting practical solutions that can scale.
Partner with cross-functional teams to document workflows, standard operating procedures, and business needs.
Find automation opportunities using AI, no-code/low-code tools, or workflow platforms.
Prepare executive-ready summaries, business insights, and data-backed recommendations.
Track key operational KPIs and share regular updates with stakeholders.
Support special initiatives tied to efficiency, cost reduction, productivity gains, and digital transformation.

AI fluency expectations

Use AI tools confidently for research, analysis, summarisation, and content drafting.
Apply AI to produce reports, draft SOPs, identify trends, and improve documentation quality.
Check AI-generated outputs for accuracy and business relevance before using them.
Recognise situations where AI can reduce manual effort or improve speed and quality of work.
Be familiar with tools such as ChatGPT or similar platforms.
Understand basic AI-related risks such as data privacy, bias, hallucinations, and responsible use.

Requirements

A bachelor’s degree in business administration, operations, analytics, finance, engineering, or a related discipline.
2 to 5 years of experience in operations analysis, business analysis, process improvement, or a similar function.
Strong analytical thinking and problem-solving ability.
Hands-on proficiency with Excel or Google Sheets, including formulas, pivot tables, and data cleaning.
Experience with reporting or visualisation tools such as Power BI, Tableau, Looker, or similar software.
Excellent written and spoken communication skills.
Capability to work independently and balance multiple priorities.
Solid understanding of business operations, process mapping, and performance measurement.
Comfort working with large datasets and turning them into useful business insights.

Success measures

Higher operational efficiency and less manual work.
Accurate, timely reports and dashboards.
High-quality insights and recommendations delivered to leadership.
Effective rollout of AI-enabled workflow improvements.
Fewer process bottlenecks, errors, and delays.
Strong stakeholder satisfaction with operational analysis and support.

Core competencies

Analytical thinking
AI-enabled productivity
Process improvement mindset
Attention to detail
Business communication
Data-driven decision-making
Cross-functional collaboration
Curiosity and continuous learning
Ownership and accountability

Additional information

Department: Customer Success Services, Oracle University

Location: Bangalore / Bengaluru, Karnataka, India

Reporting line: CSS OU India Director

Work mode: Onsite

Operations Analyst

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