Operations Manager

Overview

We are seeking an experienced Operations Manager to head our Channels team and enhance commercial outcomes through marketplace distribution and pricing strategies. This leadership position requires a strong analytical mindset and a passion for resolving complex operational challenges using data-driven approaches.

Key Responsibilities

• Lead, mentor, and develop a team focused on channel operations and marketplace performance to foster a culture oriented around data and high achievement.
• Set clear targets, monitor team progress, and prioritize tasks to ensure operational excellence aligned with business objectives.
• Formulate and implement pricing strategies aimed at maximizing revenue while balancing occupancy, profitability, and returns to hosts.
• Design and assess pricing experiments to uncover new opportunities for commercial growth.
• Continuously monitor revenue performance across distribution channels and suggest enhancements leveraging data insights and market trends.
• Manage relationships with online travel agencies and booking platforms, driving channel expansion with seamless onboarding, integration, and optimization.
• Identify and execute improvements to channel visibility, performance, and customer conversion rates.
• Analyze comprehensive operational and commercial data to detect trends, risks, and opportunities.
• Develop and interpret dashboards using SQL and BI tools like Looker or Tableau, translating complex datasets into actionable recommendations for senior leadership.
• Define key performance indicators (KPIs) and track the success of strategic initiatives.
• Lead cross-functional projects to enhance operational efficiency, scalability, and commercial success, collaborating closely with Product and Engineering teams.
• Propose process enhancements that benefit both internal workflows and customer experiences.

Candidate Requirements

• Prior experience managing and growing high-performing teams.
• Background in Revenue Operations, Commercial Operations, Strategy, Marketplace Operations, or similar analytical management roles.
• Strong commercial understanding with proven capability in developing pricing or revenue optimization strategies.
• Advanced analytical expertise including proficiency in SQL and familiarity with BI platforms such as Looker, Tableau, or Power BI.
• Capability to handle large datasets and translate findings into strategic business decisions.
• Successful track record of leading cross-functional projects from initial concept to full execution.
• Excellent stakeholder engagement and influence across both technical and non-technical groups.
• Highly organized, inquisitive, and driven by solving intricate operational issues.

Benefits and Perks

• Enjoy a positive and supportive company culture with regular team socials and recognition programs.
• Enhanced Parental Leave supporting all parents to spend quality time with their newborns, regardless of gender.
• Participation in a pension scheme in compliance with government standards.
• Provision of a MacBook for business-related work.
• 25 days of annual leave plus an additional day off on your birthday.