Operations Manager

About Granite

Granite is an early-stage healthtech startup developing a patient engagement and health intelligence platform tailored for healthcare settings. Founded by two clinicians balancing product development with clinical practice, the company offers two primary solutions: Granite PMS, designed for private consultants and anaesthetists, and Walk-A-Cise, focusing on remote monitoring and rehabilitation. These tools form part of a broader platform that aims to enhance workflows, data quality, and ongoing patient engagement across private healthcare, NHS, hospitals, clinical departments, and industry collaborators.

Role Overview

This full-time permanent position offers a unique chance to contribute significantly to a nascent startup's growth. Reporting directly to the founders, the Commercial Operations Manager will oversee operational and commercial functions, working across departments and actively advancing the founders' vision beyond narrow job descriptions.

Key Responsibilities

• Facilitate seamless client onboarding transitioning from sales to active platform use.
• Maintain daily client relationship management and promptly address client issues by coordinating internal stakeholders until resolution.
• Organize client feedback sessions and prioritize enhancements based on urgency and impact.
• Serve as the connective hub between product, development, and customer success teams ensuring client input is integrated and issues are tracked.
• Provide market and client insights to guide product feature specifications and priority setting.
• Collaborate with development on bug fixing priorities and support feature validation as required.
• Lead daily standups to monitor progress, resolve blockers, and synchronize team efforts.
• Assist and partially lead weekly strategy and development meetings.
• Manage internal team dynamics, ensuring aligned priorities across functions.
• Partner closely with founders on translating strategic vision into operational execution.
• Contribute to high-level company strategy discussions.
• Support shareholder communication and fundraising documentation preparation.

Candidate Profile

• Minimum three years of experience in commercial or operational roles, preferably within startups or dynamic environments.
• Ability to collaborate effectively across product, development, and customer success functions without direct authority.
• Strong problem-solving skills to navigate complex client issues and coordinate cross-team solutions.
• Excellent communication skills adept at managing simultaneous client interactions and internal coordination.
• Very organized with capacity to balance multiple projects and shifting priorities.
• Motivated by the fast pace and ambiguity of early-stage startups and comfortable acting as a hands-on operational partner to founders.
• Experience in healthcare, clinical software, or NHS/private hospital sectors is beneficial but not mandatory.
• Proactive, self-driven approach with a readiness to take ownership and initiative.