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Overview

This role requires managing daily restaurant operations to ensure efficiency and high service standards. The position is located on-site at our restaurant location in Kitchener, Ontario, and requires fluency in English.

Education and Experience

Completion of a college, CEGEP, or other certificate/diploma program lasting 3 months up to less than 1 year
Between 1 and 2 years of relevant work experience

Key Responsibilities

Assess and oversee daily restaurant operations to maintain smooth workflow
Plan and organize the daily work schedule for the team
Recruit and onboard new staff members
Assign and manage staff schedules effectively
Define service offerings and implement related operational procedures
Manage financial operations including cash balancing, completing balance sheets, cash reports, and other documentation
Conduct employee performance evaluations regularly
Perform cost analysis for products and services offered
Maintain organized inventory and stock control
Ensure compliance with health and safety regulations at all times
Negotiate with suppliers to procure food and other essential supplies
Support and participate in marketing strategy planning and execution
Handle customer complaints and provide excellent customer service
Provide leadership by planning, directing, controlling, and assessing daily activities

Supervision

This position involves managing a team of more than 20 employees.

Work Environment and Physical Requirements

Fast-paced and high pressure setting with tight deadlines
Tasks can be repetitive and physically demanding, including lifting heavy items
Work involves a combination of sitting, standing, and walking, with extended periods of standing
Requires high attention to detail and ability to handle a large workload

Personal Attributes

High level of accuracy and dependability
Strong client focus and excellent interpersonal skills
Effective oral and written communication abilities
Flexibility, organizational skills, and reliability
Ability to work well within a team environment

Diversity and Inclusion

The employer actively promotes equal employment opportunities and supports various groups by providing training to ensure a welcoming and inclusive workplace for persons with disabilities, newcomers and refugees, youth, Indigenous people, and mature workers.

Operations Manager - Restaurant

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