Order Management Associate

About MSI Services Pvt Ltd

MSI Services Pvt Ltd India is a subsidiary of the US-based MSI International Inc., a multinational corporation with over 4000 employees in the USA. The Bengaluru office employs more than 800 staff and specializes in IT and ITES services to support MSI USA. MSI values an entrepreneurial, results-driven environment fostering respect, teamwork, innovation, alongside customer-first focus, continuous learning, collaboration, care, and community contribution. The company emphasizes merit-based growth and long-term career opportunities.

MS International Inc. is a renowned leader in infrastructure technology and supply chain solutions, distributing flooring, countertop, wall tile, and hardscaping materials nationally through a digital logistics network.

Role Overview

The Order Management Associate contributes to a dedicated team handling customer order processing with precision and timeliness. The team focuses on optimal inventory control and excellent customer satisfaction by accurate order fulfillment and communication.

Key Responsibilities

• Manage sales orders for multiple sales divisions efficiently.
• Prepare and maintain support-related documentation.
• Oversee inventory planning and control.
• Coordinate product distribution activities.
• Resolve issues concerning product returns.
• Process orders, handle return requests, and input credit notes.
• Address customer inquiries about product details, ordering processes, special orders, pricing, quotations, problems, returns, and shipping status.
• Communicate proactively with customers regarding order status, delays, or other concerns.
• Serve as liaison with third-party delivery services to coordinate deliveries and resolve issues.
• Assist inventory and warehouse teams in processing damaged or defective items.
• Perform other duties as assigned or requested.

Candidate Profile and Requirements

• 1 to 3 years of experience in international operations, preferably in order management.
• Quick learning ability and adaptability.
• Strong relationship management skills to effectively engage with customers and US stakeholders.
• Adept at multitasking, prioritizing tasks, continuous learning, and flexible work approach.
• Excellent verbal and written communication skills, able to interact with various organizational levels.
• Proficient in Microsoft Office suite, especially Excel and Word; knowledge of Access is a plus.
• Goal-oriented with strong organizational and problem-solving abilities.
• Detail-oriented with excellent follow-up skills.
• Ability to work independently and collaboratively across teams, with accountability to resolve issues completely.
• Must be willing to work night shifts (9:00 PM to 6:00 AM).