Processing Officer - Contract Role in Banking Sector

Job Responsibilities

• Manage merchant onboarding processes and maintain merchant records.
• Prepare various input forms and work orders necessary for operational tasks.
• Verify and ensure accurate creation and maintenance of merchant accounts within the bank's system.
• Organize filing, archiving, and retrieval of merchant-related files and documents.
• Handle and process Giro forms and cheques received from merchants.
• Submit required documentation and generate monthly reports as part of routine duties.
• Respond to and manage functional email communications from merchants.
• Manage office stationery procurement and inventory.
• Handle distribution of incoming faxes, mails, and courier parcels.
• Perform account receivable and payable tasks, including reporting.
• Coordinate with merchants, business support teams, and vendors regarding invoice payments and receivables.
• Issue invoices related to receivables such as annual fees, terminal riding fees, and transaction fees.
• Generate payment advice for payables including terminal rentals, maintenance fees, courier charges, and archival costs.
• Prepare and submit periodic association reports for compliance and monitoring.
• Collaborate with merchants, sales teams, merchant servicing, payment gateway service providers, and vendors for merchant setups, including new account creations and terminal installations or upgrades.
• Manage work order endorsements and requests for temporary terminals used in events and roadshows.
• Maintain merchant accounts, handling changes like company name, address, payment caps, discount rates, merchant closures, and terminal retrievals.
• Manage Giro rejects and associated payments as well as monthly sales adjustments.

Required Qualifications and Skills

• Possess a diploma or degree in banking, management, accounting, or related fields.
• At least two years of experience working in financial institutions, especially with expertise in merchant services.
• Familiarity with relevant banking rules, regulations, and compliance standards is advantageous.
• Strong communication skills coupled with problem-solving abilities.
• Proficiency with Microsoft Office suite, particularly Excel and PowerPoint.

Additional Information

This role complies with regulatory standards under EA License No. 02C3423 and Personnel Registration No. R1111547.

The employer prioritizes candidate safety and data security during the hiring process and discourages provision of sensitive personal information such as payments and banking details.

Applicants' submissions imply consent for personal data use under relevant data protection laws. Detailed privacy policies are available upon request.