Receptionist

Role Overview

This role involves managing the switchboard, handling public and internal calls, and providing prompt information and message services. You will be the first point of contact for visitors, ensuring they receive proper identification, are greeted warmly, and connected to their hosts.

Key Duties

• Operate the switchboard and manage incoming calls effectively.
• Welcome all visitors and issue correct security credentials, ensuring they are met by the appropriate host.
• Administer meeting room bookings, oversee daily meeting schedules, and coordinate room setups with general operatives.
• Arrange courier services, handling receipts and dispatches of consignments.
• Manage taxi bookings and courier logistics for incoming and outgoing deliveries.
• Maintain a neat, safe, and inviting reception area with all materials replenished as needed.
• Deliver excellent customer service consistently.

Skills & Qualifications

• Strong verbal and written communication capabilities with excellent interpersonal skills.
• Understanding of facilities management processes beneficial.
• Good organizational and administrative abilities with efficient workload prioritization.
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, Outlook).
• Ability to multitask and manage multiple customer concerns simultaneously.
• Effective problem-solving abilities.
• Flexibility and demonstrated teamwork skills.
• High level of discretion and confidentiality in professional matters.

About the Employer

OCS UK & Ireland is a prominent facilities management organization with over 50,000 employees and revenues exceeding £2 billion. The company offers award-winning services in various domains, including facilities management, hard services, cleaning, security, and catering.

Dedicated to enhancing both people and places, OCS holds TRUE values of Trust, Respect, Unity, and Empowerment at its core.

Employee Benefits

• Ranked 36th on Glassdoor’s Best Companies to Work For 2025.
• Access to digital learning through the OCS Academy for career growth.
• Exclusive retail discounts and wellness rewards via the Hapi app.
• Opportunities for professional development and qualifications through ongoing learning.
• Flexible pay options allowing access to wages before payday via the Wagestream app (subject to contract).

Diversity & Inclusion

OCS is committed to equal opportunities and promotes a diverse workforce. Applications are welcome from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age, fostering an inclusive and supportive work environment.