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Role overview

The store manager will be responsible for the complete running of the retail location, covering merchandising, revenue performance, customer care, team development, and daily administrative work. The aim is to keep the store operating smoothly, deliver business targets, and strengthen the brand’s presence in the market.

Core responsibilities

Handle everyday store operations and review prior day sales results to take action that helps the outlet meet its targets and KPI goals.
Track performance against budget and sales metrics, and step in with proactive measures whenever results need support.
Monitor customer service standards across the team so visitors are greeted properly and supported with queries, repairs, alterations, and other needs.
Coach, train, and guide sales staff on customer service practices, strong product knowledge, and awareness of the market and competition through continuous in-store learning.
Address customer complaints and service issues, and keep customer records accurate within the Amber Loyalty program.
Plan the store presentation, arrange merchandise according to brand and company standards, and use visual/window displays to improve store appeal.
Maintain high standards of cleanliness and hygiene throughout the store and ensure stock is replenished each day.
Check stock at the start and end of shifts, replenish by season and size, and complete full stock counts at least twice a year while following stock transfer rules.
Monitor inventory so the latest merchandise remains available in suitable quantities at all times.
Report slow-moving and fast-moving products to buyers every month.
Oversee staff grooming, behaviour during working hours, product knowledge, and customer service quality, while ensuring compliance with company policies and procedures.
Identify and help resolve IT system issues when needed.
Continuously motivate, mentor, and develop team members, identify training needs, and track progress against individual development goals.
Run daily store huddles to keep the team informed about business updates and priorities.

Education and experience

The role requires a graduate from any discipline, along with tertiary sales qualifications. Candidates should have 5 to 7 years of experience in the high-end fashion sector, preferably with direct sales exposure.

Skills and knowledge

Strong communication, interpersonal ability, fluent spoken and written English, and a professional appearance are important. Knowledge of Arabic or Italian is an advantage. The role also calls for computer literacy, familiarity with basic accounting procedures, and the ability to take ownership of the business.

Competencies

Achievement orientation
Relationship building
Empathy
Influence and persuasion
Customer service focus
Team collaboration
Conceptual thinking
Talent development
Performance management
Leadership

Store Manager

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