Supply Chain and Operations Manager

Role Overview

HomeCooks is seeking a Supply Chain & Operations Manager to help drive its ongoing expansion. Reporting to the Chief Operating Officer and based in London, this role involves managing operations across supply chain, inventory, fulfillment, customer experience, systems, and reporting. The role requires close collaboration with chefs, suppliers, warehouse teams, customer service, and technology to deliver excellent customer experiences while enabling efficient scaling.

Key Responsibilities

• Oversee daily relationships with chefs, producers, and suppliers; onboard new suppliers and products as needed
• Maintain food safety standards and robust, scalable temperature-controlled supply chains; monitor supplier and product quality
• Manage supplier invoicing, verify bills against pricing and deliveries, reconcile goods received, and handle discrepancies with finance
• Plan inventory for food, packaging, and consumables; forecast demand; ensure adequate stock with minimal waste; support new product launches and promotions
• Directly supervise the Warehouse Manager; set and uphold operational standards; track warehouse performance, ensure accurate fulfillment, and maintain staffing and training levels
• Manage logistics partnerships, monitor delivery performance, resolve delivery issues, handle returns and refunds, and enhance delivery customer satisfaction
• Ensure prompt and accurate handling of customer inquiries; monitor feedback and work to continuously improve customer retention and satisfaction
• Administer product data and setup within Shopify, including variants, bundles, subscriptions, pricing, and availability; troubleshoot order and subscription issues
• Maintain and optimize operational systems and reporting; leverage AI tools for efficiency and identify automation opportunities
• Monitor key performance indicators and use data-driven insights to guide business planning and operational decisions
• Lead operational teams, foster a culture of accountability and continuous improvement, and support recruitment and development
• Drive continuous process improvements, implement innovative solutions, and contribute ideas to support business growth and scalability

Requirements

• Experience in food, D2C, eCommerce, hospitality, or quick service restaurant operations
• Strong knowledge of food safety and managing temperature-controlled supply chains
• Proven skills in supplier management, inventory control, and operational workflows
• Excellent organizational, problem-solving, and commercial acumen
• Familiarity with Shopify or similar ecommerce platforms
• Comfortable working with data, reporting tools, and AI-driven productivity enhancements
• Strong communication and relationship management abilities
• Self-motivated, proactive, and well-organized, thriving in a fast-paced, growing environment
• Willingness to travel as needed

Success Indicators

• Accurate and well-controlled inventory
• Effective supplier and chef relationships
• Consistently efficient warehouse operations
• High customer service standards and on-time, correct order deliveries
• Quick resolution of operational challenges
• Continuous improvement in systems and processes
• Efficient and profitable business scaling