Telecaller

Company overview

Velnex Business Management and Operations FZE LLC is a management firm that focuses on selecting, assigning, and overseeing skilled professionals and partner agencies so services are delivered in line with agreed goals and timelines. Its emphasis is on maintaining quality, coordinating work across projects, and ensuring clear ownership and steady performance.

Role overview

This opening is for a Telecaller / Lead Follow-up Executive who will manage both outbound and inbound calls for a client, Izin Designs Interior Studio. The position supports activities across the interior design space as the primary line of business and digital marketing as a secondary service area.

What the job involves

The selected candidate will speak with prospective and existing customers, explain the services offered, respond to basic questions, capture lead information accurately, and assist with systematic follow-ups. A key part of the role is helping move interested leads toward conversion and sales.

Key requirements

• Prior familiarity with interior design topics such as modular kitchens, wardrobes, furniture, and interior materials is an added advantage.
• Comfort and confidence while speaking with customers over the phone are important.
• Strong communication ability in Malayalam, along with working-level English, is needed.
• Accuracy in noting customer name, budget, location, and project requirements is expected.
• Basic ability to use a computer or mobile device is necessary.
• Experience in telecalling, sales, customer support, or handling interior-related enquiries is preferred.

Additional information

This is a full-time onsite role in Aluva, Kerala, India. No stipend or salary amount was specified in the source.