Training Operations Associate II

About Lyra Health

Lyra Health is a premier provider of evidence-based mental health services, catering to over 20 million individuals worldwide through employer partnerships, and reaching more than 100 million via health plans and alliances. Having facilitated upwards of 15 million mental health sessions and publishing over 35 peer-reviewed studies, Lyra’s care approach delivers superior clinical outcomes, faster recoveries, and significant cost reductions. The company’s pioneering AI-driven platform, Lyra Empower, integrates top-tier care with technology to transform access to mental health support.

Role Overview

The Training Operations Associate II will join the Provider Enablement team, focusing on expanding and streamlining operations for Therapy programs. This role suits someone eager to collaborate closely with therapists to facilitate their onboarding and success, with strengths in project management and scaling processes. The associate will be instrumental in supporting a growing provider network to ensure technical readiness and operational excellence in care delivery.

Key Responsibilities

• Manage extensive onboarding and ongoing training content for both 1099 and W2 providers, while identifying inefficiencies and developing scalable solutions to enhance enablement operations.
• Lead and moderate live and recorded training sessions, handling agendas, invitations, technical troubleshooting, and attendance monitoring.
• Oversee full logistics for all training phases, including ensuring completion of prerequisites, documentation, and system access.
• Serve as the main contact for providers, delivering exceptional customer service and addressing individual needs promptly.
• Detect patterns in technical challenges faced by providers and contribute to designing interventions to improve training experiences and key performance indicators.
• Identify workflow gaps and collaborate in designing improved, scalable processes to optimize provider onboarding and training.
• Establish strong partnerships with Clinical, HR, IT, and other departments to align training content and delivery, ensuring accuracy and cohesion.
• Support the implementation and ongoing development of the Bend integration within the Lyra platform.
• Adapt to evolving business demands by making informed decisions in ambiguous, fast-paced situations.
• Maintain and update training documentation and tools across platforms including Salesforce, WorkRamp, Zendesk, and Google Suite as authoritative resources.

Qualifications

• More than three years of related experience in operations, provider relations, customer support, or similar enablement functions.
• Outstanding interpersonal and communication skills to foster collaboration and build cross-functional relationships.
• Strong proficiency in Google Suite; experience with Salesforce, Zendesk, Gemini, and WorkRamp (LMS) is highly desirable.
• Demonstrated capability to multitask, enhance processes, and independently resolve technical challenges.
• Passion for empowering clinicians through effective learning and development strategies to elevate their experience and performance.

Employment Information

This is a full-time onsite position with an anticipated annual base salary ranging from $68,000 to $103,500, influenced by qualifications, experience, and location. Additional discretionary bonuses may apply.

Benefits

• Inclusive medical, dental, vision, flexible spending and health savings accounts, life and disability insurance coverage.
• Access to Lyra coaching and therapy services.
• Equity opportunities via restricted stock units.
• Generous paid time off including vacation, sick leave, and holidays.
• Paid parental leave and 401(k) retirement plan with up to 3% company match.
• Monthly technology allowance and frequent wellness perks, community events, and surprise gifts.

Equal Opportunity and Privacy

Lyra Health is committed to equal employment opportunities without discrimination based on protected characteristics. Applicant data will be handled in compliance with relevant privacy regulations and will not be sold or shared outside permitted uses. Candidates may exercise data privacy rights as applicable.

Use of AI in Hiring

Artificial intelligence may assist in candidate evaluation during the hiring process, but human judgment ultimately governs hiring decisions.