Mandeep Singh Goraya

About

Sales operations and commercial excellence professional with over 15 years of experience helping organizations improve operational efficiency, forecasting, and cross-functional execution. Strong background in Salesforce CRM, process improvement, and business planning across international markets.

Experience

• Manager - Sales Operations (IME)
  CHURCH & DWIGHT CO, Inc
  Nov 2024 – Present
• Manager - Sales Operations (AU/NZ)
  Capgemini India Pvt Ltd
  Apr 2022 – Nov 2024
• Sr Consultant - Sales Operations (AU/NZ)
  Capgemini India Pvt Ltd
  Apr 2019 – Mar 2022
• Consultant - Sales Operations (AU/NZ)
  Capgemini India Pvt Ltd
  Feb 2017 – Mar 2019
• Analyst
  GEP Solutions Pvt Ltd
  Jan 2016 – Feb 2017
• Consultant
  Capgmemini India Pvt Ltd
  Sep 2013 – Sep 2015
• Analyst
  eClerx Services Ltd
  Oct 2011 – Sep 2013

Education

• Bachelor of Mass Media
  University of Mumbai
  Advertising · Apr 2011

Skills

• Teamwork
• Stakeholder Management
• Customer Onboarding
• Pipeline Management
• Process Improvement
• Excel
• Salesforce CRM
• Sales Forecasting

🗣️ Languages

• English
• Hindi
• Marathi
• Punjabi

🏆 Achievements & awards

• Reduced customer onboarding turnaround time from 3 months to 1.5 months
• Strengthened forecast adherence and governance of marketing claims
• Enhanced customer satisfaction by proactively resolving quality related issues
• Managed end-to-end sales operations for 15+ customers across 13 countries
• Supported a commercial business worth USD 40M+ across international markets

🎯 Hobbies & interests

• Cooking
• Video Production
• Dance