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About the Role

This role is based within the Mooca region at the Ânima Ecosystem, which is recognized as the largest and most innovative quality education system in Brazil, with institutions nationwide. The company continuously evolves by finding new ways to enhance education, making it stand apart.

Mandatory and Desired Qualifications

Completed high school education.
Currently pursuing a degree in Administration, Management, Pedagogy, or related fields is preferred.
Availability to work fully remotely.
Proficiency with Microsoft Office suite.
Experience with Salesforce or customer service systems is an advantage.

Key Competencies

Effective verbal and written communication skills.
Strong organizational skills with attention to detail.
Ability to handle multiple tasks simultaneously.
Comfort working under deadlines and meeting SLA commitments.
Initiative and a strong sense of responsibility.
Collaborative attitude with good interpersonal skills.
Focus on student service and experience.
Problem-solving capabilities.
Adaptability and quick learning of new processes and tools.

Daily Responsibilities

Handle academic protocol support for postgraduate programs.
Coordinate communication between academic and administrative departments via email and chat.
Provide assistance with academic and operational procedures using the Salesforce platform.
Open and track support tickets.
Monitor deadlines ensuring responses within agreed SLAs.
Route requests to appropriate departments and follow through on resolutions.
Identify potential improvements in processes and student experience.
Support administrative tasks related to academic services.

Additional Knowledge and Experience

Prior experience in customer support roles is advantageous.

Work Model and Schedule

Position is fully remote.
Working hours are Monday to Friday, from 9:00 AM to 7:00 PM, including a 1 hour 12 minutes break.

Benefits and Perks

Scholarship opportunities.
Referral program offering two scholarships for acquaintances.
Well-being and quality of life programs.
Access to Totalpass services.
Zenklub support.
Ecoa Corporate School providing over 100 free courses.
Day off on birthday.
Half-day leave on child's birthday (up to 16 years old).
Valor das Pessoas program granting gift vouchers during important life events such as weddings, births, or new academic qualifications.
Medical assistance.
Dental assistance.

Equal Opportunity Statement

The organization is committed to diversity and inclusion, welcoming candidates regardless of race, age, gender, sexual orientation, origin, religion, or other characteristics. Anyone motivated to contribute to transforming lives through education is encouraged to apply.

Job Details

Work Location: São Paulo, SP
Contract: Permanent (CLT)
Working hours: Full-time
Professional Area: Education, Teaching, Languages - Higher Education
Position Level: Assistant

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