Customer Service Representative (Remote – EST Time Zone)

Position Overview

REHAU Interior Solutions seeks a diligent and customer-focused Customer Service Representative to join their team remotely. This full-time position initially spans a 3-month contract, with potential for extension. Candidates must reside within the Eastern Time Zone to align with operational hours.

Key Duties

• Act as the main liaison for customer queries via phone and email.
• Efficiently handle order processing, quotations, returns, and other customer requests.
• Collaborate with various internal teams to guarantee timely order completion and address any challenges.
• Assist the Sales department through updates on order statuses and provision of customer-related data.
• Establish and nurture positive relationships with customers through clear and proactive communication.
• Resolve issues ensuring customer satisfaction remains high.
• Accurately maintain customer data and relevant documentation in company systems.
• Adhere to company policies and uphold service standards consistently.
• Participate in efforts to enhance customer service processes.

Qualifications

• Between 3 and 5 years of experience in customer service, sales support, order management, or similar customer-centric roles.
• Exceptional communication skills, both spoken and written.
• Strong interpersonal abilities with a focus on customer satisfaction.
• Highly organized with keen attention to detail.
• Ability to handle multiple tasks efficiently in a fast-paced environment.
• Excellent problem-solving and analytical capabilities.
• Proficiency in Microsoft Office; familiarity with ERP systems like SAP is advantageous.
• Comfort working autonomously in a remote setting.
• Must be available during Eastern Standard Time working hours.

Desirable Traits

• Customer-first approach and service mindset.
• Collaborative spirit and team-oriented attitude.
• Flexibility to adapt to dynamic work environments.
• Reliable, proactive, and goal-driven character.
• Strong enthusiasm for delivering excellent customer service.