Distribution Coordinator (m/f/d)

About Ruby

Ruby is a fast-expanding hospitality group with hotels and workspaces in several of Europe’s most exciting destinations, plus a number of projects still being developed. The company follows a Lean Luxury approach, aiming to create a modern luxury experience that remains accessible. Its corporate office is based in Malta, and the office team in Malta works alongside Munich to manage front office, marketing, and revenue activities that are handled centrally rather than at individual hotels.

Ruby values personality, individuality, and working together. The team culture is designed to feel creative, energetic, and full of character.

About the role

This position sits behind the scenes and focuses on keeping distribution, content, and online reputation processes running smoothly across channels and systems. The role suits someone who enjoys structured work, close coordination with different teams, and improving how systems operate.

What you will do

• Improve and maintain distribution systems so that revenue potential is fully captured across all connected channels.
• Monitor booking system interfaces, track performance, and coordinate with system providers to ensure stable operation.
• Work with marketing to maintain and optimise content management tools such as Concerto HCM or Leonardo in order to improve content scores and boost Ruby Hotels’ visibility.
• Take ownership of IHG’s reputation management platform Medallia and the AI response tool MARA to support the brand’s online reputation.
• Reply to guest reviews from international audiences while following Ruby and IHG quality standards and KPIs.
• Collaborate with internal stakeholders and external partners to keep all relevant systems functioning effectively.

What you bring

• Completed training in the hotel or travel sector, with preferred prior experience in a similar distribution-focused position.
• Practical exposure to distribution channels such as websites, OTAs, and GDS, along with an understanding of how hotel distribution systems operate.
• Working knowledge of content administration across Concerto HCM, OTA extranets, and GDS.
• Strong communication skills and confidence in bringing different teams and partners together.
• A structured approach to work, strong attention to detail, and an interest in improving processes.
• Good written and spoken English and German.

What’s in it for you

• Room to bring your own style and personality to work, including support for individual expression such as tattoos, piercings, or hair colour.
• A collaborative team culture with team events and a “better together” mindset.
• Workation days at Ruby, including the option to enjoy working from the beach.
• Support for your sports activities and fitness routine.
• Special staff rates for you and a travel companion.
• An opening bonus that grows alongside the company.
• Mobility support in addition to your regular compensation.
• Additional earning opportunities through talent scouting and semi-annual special payments.
• Training, coaching, and mentoring opportunities to support your growth.
• A workplace built around innovation, including Lean Luxury, paperless processes, and cashless operations.

Culture and inclusion

Ruby says it welcomes people of all identities and backgrounds. The company states that it respects personal pronouns, diverse heritage and culture, different beliefs, and individual identity. Discrimination and hateful behavior such as racism, sexism, heterosexism, antisemitism, and similar forms of discrimination are not accepted.

Additional information

The company encourages applicants who value personality over a perfect CV and who want to contribute to hotels and workspaces with character and soul. Questions about the role can be directed to the People & Culture team at jobs@ruby-hotels.com or +49 89 125 095 220.